Customer Service Rep

  • Concord, Massachusetts, United States
  • Terrain de stationnement
  • Horaire - Temps plein
<p><strong>Full Time &amp; Part Time Available $15 an Hour</strong></p> <p><strong>Who You’ll Work For? </strong></p> <p>REEF’s mission is to connect the world to your block.&nbsp;</p> <p>We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.<br>With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.</p> <p>Together we are leveraging the power of proximity&nbsp;to keep our communities moving forward in a sustainable and thoughtful way.</p> <p><strong>What You’ll Do</strong></p> <p>The Hospital Ambassador performs a variety of tasks to ensure a quality guest experience, and the smooth operation of the parking facility that exceeds our customer/client’s expectations. The Hospital Ambassador works closely with fellow team members, Operations Manager, and/or Assistant Manager to ensure that audits are accurate, and work is completed in a timely manner. Compensation: $15.00 per Hour. Multiple Full-Time Shifts with starting times varying from 7am – 1pm &nbsp;Location: Emerson Hospital, 133 Old Rd to 9 Acre Corner, Concord, MA</p> <p>Employee must be able to perform essential functions of the position with or without reasonable accommodations</p> <ul> <li>Arrive on time to designated post <br>• Serves as a primary point of contact for hospital patients, visitors and staff <br>• Assists customers with requests for information about parking, parking equipment and the hospital <br>• Provide exceptional customer service to staff, patients, visitors, patrons and clients of the operation(s) <br>• Check in with management regarding daily responsibilities <br>• Review screening questions with hospital staff, patients, visitors, patrons and clients of the operation(s) <br>• Supply staff, patients, visitors, patrons and clients with appropriate PPE for hospital entry <br>• Follow and use simple radio communication procedures <br>• Check inventory in assigned location(masks, gloves, sanitizer) <br>• Direct patients to their desired designation <br>• Ensure that operations are running smoothly at assigned locations per the service model <br>• Completes shift reports and daily checklists <br>• Respond to the changes and demands of the customer volume to create solutions that support the service model required <br>• Maintain Clean work areas, assist with gates, and traffic control <br>• Sanitize assigned location(s) at start and end of shift(s) <br>• Serve as backup to shuttle driver and valet roles <br>• All other duties as assigned</li> </ul> <p><strong>What We Want From You</strong>:<br>• Exceptional customer service skills <br>• High level of professionalism <br>• Exceptional written and verbal communication and interpersonal skills <br>• Must be able to follow and enforce hospital policies and procedures in regards to COVID-19 precautions <br>• Work well in a team oriented environment <br>• Be courteous and professional at all times <br>• Able to perform other parking related duties In addition to screenings <br>• Flexible and willing to work weekend(s) or a weekend day <br>• Must have a valid driver's license <br>• Basic math and computer skills <br>• Ability to work independently and proactively <br><br></p> <p><strong>What We’ll Provide</strong>: <br>Medical <br>Dental <br>Vision <br>401K <br>Paid Time Off (PTO)</p> <p><strong>Physical Demands:</strong> <br>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp;</p> <ul> <li>Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.</li> <li>Must be able to walk, run and potentially stand for long periods of time outside in all weather conditions</li> <li>Work is performed in a professional office environment.</li> </ul> <p><strong>Working Conditions: </strong></p> <ul> <li>Work is performed outdoors for extended periods of time including up to the entire duration of shift.</li> <li>Employees are subject to environmental conditions including extreme heat and cold weather.</li> <li>Protection from weather conditions may be provided, but not necessarily from temperature changes.</li> </ul>

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