Account Manager - Parking Operations

  • Portland, Oregon, United States
  • Parking Management
  • Full-Time

Account Manager - Parking Operations

Who You’ll Work For

REEF’s mission is to connect the world to your block. 

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

With an ecosystem of 5,000 locations and a team of 18,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.

Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

What You’ll Do

Reporting to Director, Account Management, you’ll be a key resource for the business to manage current and developing client relationships while managing the day to day business of each parking location within your portfolio. You’ll work along side a team of Account Managers to improve each location's operational excellence while fostering superior service to our Clients and Customers. If you got what it takes to provide a hands-on operation focus while delivering exceptional customer service, we’ve got an Account Manager role just for you!

Primary Duties and Responsibilities

  • Manage existing client relationships through routine formal and informal meetings.
  • Client relationship development providing proactive information to assist in managing location, as well as updating on past performance, new strategies, promotions, and competitive analysis.
  • Monitor lot volume trends, customer demographics and overall activity through analysis of operational reports along with onsite location visits to determine traffic trends, rate recommendations, operational opportunities, and the overall activity and characteristic of each location.
  • Present and action on opportunities with assigned Client.
  • Manage all contractual deliverables to successful completion
  • Management of customer information, access, and parking requirements as detailed by location.
  • Perform accounts receivable, accounts payable, audit and other functions as required.
  • Regular review of each location’s physical operating condition including but not limited to landscaping, signage, surface construction, lighting, equipment, and security and coordinate improvements as needed to maintain a first-class facility.
  • Execute and report regular audits to mitigate any potential revenue loss and abuse of parking privileges.
  • Market the Company’s services to potential clients and customers.
  • Responsible for representing and promoting the company in the community, with local civic and professional groups, and seeking to develop a professional and responsible corporate image.
  • Other duties may be assigned and modified by supervisor.

Knowledge, Skills and Abilities

  • Proven record of accomplishment in meeting or exceeding established sales targets.
  • Strong decision-making skills with the ability to analyze a situation or issue, determine options and select the most effective solution in a timely and efficient manner
  • Superior organizational and time management skills with an ability to balance multiple projects in a fast-paced environment.
  • Strong communication and business writing skills both written and verbal.
  • Exceptional customer service skills.
  • Proven ability to plan and organize workloads by establishing priorities and respecting deadlines, as well as the flexibility to accommodate unexpected situations.
  • Possess strong decision-making skills with the ability to analyze a situation or issue, determine options and select the most effective solution in a timely and efficient manner.
  • Ability to develop effective working relationships with internal and external parties.
  • Excellent Interpersonal skills for a large client base, yet a smaller personalized work environment.

What We’ll Provide

(Full-Time Employee Only)

Life and Disability
Paid Time Off (PTO)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.
  • Work is performed in a professional office environment.

Work is performed indoors for extended periods of time including up to the entire duration of shift.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. 





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