Account Manager Reginal Brands

  • Miami, FL, United States
  • Kitchens Corporate
  • Full-Time

Who You Will Work For

REEF’s mission is to connect the world to your block. 

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.

Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way. 

Position Overview:  

  • Be the voice of the {ENTER REGIONAL / INSURGENT / LOCAL} brand under your management with REEF 
  • Build a strong collaborative partnership with cross-functional team members and outside partners
  • The Account Manager will develop brand strategies, promote growth and expansion and use a variety of data to drive volume and profitability  
  • Partner Communication  
    • Ensure prompt follow-ups and quickly implementing changes
    • Hold regularly scheduled meetings, as needed, with each brand to assist them in the optimization for REEF
  • Delivery Platforms: 
    • QA menu’s before we go live as we see wrong menus on a consistent basis  
    • Make sure all storefronts are OrderLord integrated
    • Responsible for requesting that all new brands be integrated into UE data Studio and Chartio
    • Understand pressing issues that affect our brands like driver availability, visibility on the DSP’s and positioning 
  • Performance
    • Managers to monitor brand Pilot performance of brands, post-launch 
    • Making sure all 4 DSP’s are being scrapped into Tableau
    • Responsible for all reporting from Launch through Expansion lifecycle of brand 
    • Provide insights and feedback on systematic issues that are affecting MSA’s overall like weather, riots, driver availability issues, COVID closures and others
    • Work with necessary stakeholders to align on data discrepancy issues on a daily/weekly basis
  • Operations:
    • Confirm that vessels where our brands are live are up and running on a daily and weekly basis, have clear insight into Ops issues that affect brand ratings, defect, decreased sales 
    • Regular communication with Live Ops team on closures due to weather / ops related concerns and communicate to brand as these updates happen in real time 
    • Make sure all deliveries from the PK is being made on time and with the appropriate product for the brands
  • Work with Activation team on any requested culinary changes to the menu, LTOs and updates needed for training materials post-launch 
  • Finance
    • Once Post Pilot Assessments are complete, partner with Finance to set up Brand for Royalty Payments
    • Work to align with Finance on royalty payments for brands when discrepancies occur 
  • Responsible for Expansion Vessel Allocation requests to Expansion / Growth Team 
    • After post-pilot assessment approved, submit the brand for expansion to the Brand Allocation Request Form​
    • Communicate all equipment, capex approvals, and launch dates to Growth with Brand information, consumer demographics, and propose MSA 
    • Source of truth for all necessary documentation needed to drive strategy for Expansion Location selection – order guide, smallwares, final menu, special equipment, restricted areas for expansion
    • Work with expansions team to get potential locations and approximate timelines for expansion​
    • Get brand approval for expansion locations and set expectations on timelines ​
  • Responsible for creating & maintaining Expansion Trackers for Expansions related to their Brands 
    • Partner with Expansion Directors on project management of Brand Expansion rollouts
    • Responsible for all reporting of Expansion performance 
  • Marketing
    • Work with marketing manager point to craft strategy for brand expansions and execute on them 

What We will Provide

Medical
Dental
Vision

Life and Disability
401K
Paid Time Off (PTO)

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.