REEF transforms Urban Spaces into Community hubs that create jobs and bring new goods, services and experiences to the neighborhood.
With an ecosystem of 5,000 locations and a team that’s over 15,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America.
By connecting the world to your block, we’re making the place you live, the place you love to be.
What You'll Do:
The Ambassador greets and creates a welcoming atmosphere for our customers and clients. They perform a variety of tasks to ensure a smooth operation of the parking facility, while delivering service that exceeds our customer/client's expectations. Depending on the needs of the location the Garage Ambassador provides customer service, including helping customers with entry/exit transactions, maintaining parking equipment in operating condition with receipt paper and free of jams, and troubleshoot and parking equipment that is malfunctioning. The Garage Ambassador works closely with fellow team members, Operations Manager, and/or Shift Supervisor to ensure that cleanliness as well as safety standards are met at all times.
PRINCIPAL DUTIES (ESSENTIAL FUNCTIONS):
Must be flexible to work nights Monday-Sunday, Holidays and special events.
Greet arriving and departing guests in a friendly and courteous manner.
Act as traffic controller to direct incoming guests to available parking spaces.
Perform vehicle counts on location throughout shift to ensure garage does not over fill available spaces.
Perform daily patrols and issue violation warnings to tenants and visitors that violate garage policies.
Control traffic at entrances and exits as needed; provide assistance to guests who have forgotten where they parked.
Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Garage Manager or Operations.
Use respectful communication to assist guests with their questions, problems, and concerns, relay information to Operations Manager
Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead.
Always communicate professionally with guests, client, and teammates.
Employee must be able to perform essential functions of the position with or without reasonable accommodations.
Basic knowledge of the parking system to add, cancel or reset key cards.
Oversee upkeep of the garage – look for large debris, lights out or anything that can be a hazard. Please report immediately to superiors to inform client.
QUALIFICATIONS, SKILLS & EXPERIENCE:
At least 18 years of age
Excellent customer service and communication skills
Ability to verbally communicate with guests
Previous customer service experience, preferred
What We'll Provide
(Full-Time Employee Only) Medical Dental Vision
Life and Disability 401K
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Constantly move around the property by walking for extended periods of time, sometimes for entire duration of shift
Stand for extended periods of time, sometimes for entire duration of shift
Work is performed outdoors for extended periods of time including up to the entire duration of shift.
Employees are subject to environmental conditions including extreme heat and cold weather.
Protection from weather conditions may be provided, but not necessarily from temperature changes.
REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.