Ambassador Bio Reference

  • Houston, Texas, United States
  • Parking Field
  • Hourly- Full-Time

Title: Bio Reference Ambassador 

Location: Houston, TX

 

Who You’ll Work For

REEF’s mission is to connect the world to your block. 

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.
With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.

Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

What You’ll Do

The Ambassador performs a variety of tasks to ensure a quality guest experience, and the smooth operation of the vessel facility that exceeds our customer/client’s expectations.  Depending on the needs of the location the Ambassador is responsible for greeting and assisting guests, facility setup and tear down, and ensuring facility cleanliness. This position is responsible for inspections in assigned property(s) and submits reports to the Supervisor regarding supply levels. The Ambassador works closely with fellow team members, Operations Manager, to ensure that cleanliness as well as safety standards are met at all times.  

Primary Duties and Responsibilities

  • Greet arriving and departing guests in a friendly and courteous manner.
  • Act as guest liaison to direct incoming guests to appropriate waiting or testing area.
  • At the beginning of a shift ensures the proper setup of site including equipment, signs, canopies, and cones.
  • At the end of each shift they ensure that all material that requires break down and storage is done, such as equipment, signs, canopies and cones.
  • Inspects all assigned areas daily and reports maintenance discrepancies to Supervisor.
  • Actively monitors fuel, water, and necessary supply levels.
  • Assist in the maintenance and repair of vessel equipment, as directed by the Operations Manager.
  • Use respectful communication to assist guests with their questions, problems, and concerns; relay information to shift or Operations Manager as necessary
  • Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead.
  • Communicate professionally at all times with guests, client, and teammates.
  • Ensures all safety precautions are followed while performing work.
  • Support Location Manager by assisting with administrative tasks or department scheduling; step in to address concerns raised by other Ambassadors or guests when Operations Manager is away.
  • Maintains working professional relationship with client and staff.
  • Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.

What We Want From You:

  • At least 18 years of age
  • Excellent customer service and communication skills
  • Ability  to verbally communicate with guests
  • Previous customer service experience, preferred

PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Occasionally move around the property by walking for extended periods of time.
  • Frequently operate small office equipment such as calculator, copier/printer
  • Will remain in seated position for extended periods of time.

WORKING CONDITIONS:

  • Work is performed in indoor as well as outdoor environments.
  • Employees are subject to environmental conditions including extreme heat and cold weather.
  • Protection from weather conditions may be provided, but not necessarily from temperature changes. 

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.