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Chief Safety and Quality Officer

  • 11086
  • Miami, FL, United States
  • Business Administration
  • Full-Time

Chief Safety and Quality Officer

Location: Miami, FL 


Who You’ll Work For

REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 5,000 locations and a team that’s over 18,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America. By connecting the world to your block, we’re making the place you live, the place you love to be.

What You’ll Do

REEF Technology is seeking a highly-driven, trustworthy, personable, resourceful and adaptable leader to serve as the Chief Safety and Quality Officer (CSQ) reporting into the CEO office. This is a highly visible position within the organization, working with the executive leadership team, shareholders, third-party advisors and external counterparts.  

REEF is growing globally at an exceptional pace and the safety and quality we represent to the market is crucial to our future success. The CSQ Officer will lead the safety and quality strategy operating across a multi-functional team during our next phase of growth and transformation - with a mission to make REEF more resilient and stronger. 

REEF has five key values: Show Up, Be Bold, Show Grit, Be Curious, Be True. The CSS will recognize themselves in these five values and be an evangelist to the rest of the organization.  

The role is based at REEF’s headquarters in Miami, FL. 

The CSQ leads and directs the safety strategy for our people within multiple areas such as our parking operations, hospitals, offices, airports, kitchen vessels and many other areas. Ensuring process improvement activities are viewed with utmost importance both from a safety and quality perspective - from food quality to quality in every step of daily process and procedures.  The CSQ will work directly for the CEO office and develop strategic plans for both safety and quality improvements with regular updates and ongoing performance measures to senior management and our REEF employees. 

The CSQ is accountable for ensuring that all quality and process improvement projects and campaigns meet the identified internal and external standards and is instrumental in promoting culture change by sharing best practices and effectively teaching, mentoring, and coaching other team members in process and change methodology. Develops relationships with our leaders and provides education and guidance regarding quality outcomes. 
Leads initiatives related to country priorities and other office-wide performance improvement activities. This individual is a strategic thinker with strong analytical and business skills with the ability to manage multiple projects and outcomes. 

Daily tasks will include leading process re-design, organization design, change management/communication activities as well as conduct training/mentoring of others related to building the improvement skill set. Build goal driven teams and engage individuals in activities that align with advancing the strategic business plan. In advancing these goals, the CSQ Officer uses specialized knowledge and skills related to goal development, attainment and communication for accelerated change and working out waste to improve quality people outcomes. Coordinates effective process of organization-wide approach to designing, measuring, assessing and improving performance. 
Define, deliver and manage the safety roadmap, including architecture, policies, processes, and strategy within the organizational context. 

  • Ensure the CEO Office has a detailed safety program which is underpinned and managed by a strong risk management approach that can provide transparency of risks for relevant stakeholders while providing pragmatic information and guidance that enables them to make decisions on risk mitigation, funding and resource allocation. 
  • Ensure REEF complies with relevant local, national and international regulatory procedures that are driven by or impacted by technology. 
  • Coordinate audit and regulatory inquiries and external vendor activities to help from an information security, recovery and technology risk perspective. 
  • Establish security and compliance goals, define security strategies, metrics and reporting mechanisms; and create maturity models and a roadmap for continual program improvements with a Kaizen approach to quality 
  • Promote collaborative working across REEF and foster the environment to explore new ways to improve safety and quality in ever changing technological and threat environments. 
  • Provide proactive solutions that facilitate effective risk management while managing ongoing change to the organization's safety and risk posture. 
  • Assess vendors and options for new safety and quality solutions; manage vendors and third parties to ensure they deliver on SLAs and KPIs; 
  • Research and deploy technology solutions and innovative safety management techniques that ensure quality deliverables that meet organizational requirements. 
  • Ensure that REEF maintains a position of breach readiness and remains in a pro-active resilient state – prepared for adverse events that could disrupt the continuity of operations. 
  • Coordinate incident response, management and recovery, including policies, plans, programs and exercises to establish baseline organizational responses. 
  • Deliver updates on the state of Safety function to relevant stakeholders as required. 
  • Serve as a strategic thought partner to the CEO office and cross-functional leaders, building the multi-year strategy and narrative. 

What We Want from You

  • Bachelor’s degree, or equivalent combination of education and experience
  • Experience in a similar role in restaurant or hospitality field 
  • Agility to navigate a fast growing, global company 
  • Familiarity with building processes and procedures from the ground up 
  • Excellent organization, communication, writing, and presentation skills
  • Experience managing teams and working collaboratively across multiple levels, functions, and regions
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)

What We’ll Provide

Life and Disability
Paid Time Off (PTO)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Occasionally move around the property by walking for extended periods of time
  • Frequently operate small office equipment such as cash register, calculator, copier/printer, computer or tablet
  • Will remain in seated position for extended periods of time

Work is performed in indoor as well as outdoor environments. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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