Who You’ll Work For
REEF’s mission is to connect the world to your block.
We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.
With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.
Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.
What You’ll Do
You'll assist in managing end-to-end administrative responsibilities for REEF Technology's Customer Experience (CX) and Kitchens high-profile accounts while working to resolve complex customer-facing issues and challenges. As part of our rapidly-growing team of Customer Experience Representatives, you’ll be responsible for fielding calls, emails, and social media escalations from our business partners. You will also be responsible for monitoring performance management across delivery platforms, and spearheading guest recovery efforts from REEF customers and partners across North America and Europe with professionalism and efficiency. This is a permanent work-from-home position. If you thrive in fast-paced environments and have a knack for people interaction, we’ve got a Client Experience Partner role for you!
What We Want from You
What We’ll Provide
Life and Disability
Paid Time Off (PTO)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Work is performed indoors for extended periods of time including up to the entire duration of shift.
REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.