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Culinary Operation Training Manager

  • 15576
  • Philadelphia, Pennsylvania, United States
  • Kitchens Management
  • Regular Salary Employee

Who You’ll Work For

REEF’s mission is to connect the world to your block. 

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.

Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

Essential Job Functions

The Culinary Operations Training Manager identifies and communicates best practices across all operations divisions and channels to develop and drive consistency in work processes and benchmarking standards of performance of Operations leaders. The C.O.T.M are the key driver in developing and implementing a culture of continuous improvement throughout Reef. 

Primary Duties and Responsibilities

Providing leadership, direction in day-to-day operations while ensuring that safety is always a priority that is fully in place and being supported by the operations team. The C.O.T.M. support is critical to ensuring compliance to all recipe validation, all S.O.Ps, Regulatory, internal and customer food safety quality requirements 

  • Lead in defining Reef Culinary Kitchens Operations strategy and ensure efforts to ramp up technology; and provide business process and system support to the Operations and act as lead for company internal initiatives.   
  • The C.O.T.M will drive the culinary aptitude throughout his / her region through daily validations by conducting audits, side by side development, validation that team member are trained properly and certified in their position. 
  • The C.O.T.M. will ensure that all new brands are trained and launched from the PH to the EK with the standard that had been established by Reef
  • Ensuring facilities remain safe and that the established standard, all equipment and technology are up to date and compliant with Food Safety Plans including ensuring annual analysis, update-to-date rules and continued training, as needed.  
  • Responsible for regulatory audits as necessary.  
  • Trending audit gaps and prioritizing facility needs based on common trends. 
  • Determining resources needed at kitchens and communicating up to Operations Support Director and City Directors. 
  • Assisting in root cause analysis and corrective actions as necessary. 
  • Aligning with responsible manager or director to ensure internal audit programs are effective and performed at a level to ensure compliance with current REEF Kitchens Quality Policies and Procedures. 
  • Assisting in preparing training materials for employee and management training with respect to GMP’s, Allergens, Food Safety Plans, Hazard Analysis, Bio Security, recordkeeping, etc. 
  • Maintaining technical competency and remaining current in changes in technology and in the industry. 
  • Completing and maintaining all required paperwork, records, documents, etc. 
  • Following and complying with all safety and work rules and regulations. 
  • Analyze weekly/monthly product/process cost statements & conduct cost reviews. Examine profitability trends over product/process life cycle & compare with estimates. 
  • Provide analytical inputs to Operations Head on revenues, capacity utilization, costs and profitability for planning. 
  • Devise & implement measurement tool for monitoring performance with respect to the business plan 
  • Responsible to lead the change process by working closely with the Site Head and the rest of Site Leadership Team 
  • Optimizing available resources through capacity planning and continuous improvement to maximize productivity 
  • Leading, training & monitoring the performance of team members to ensure efficiency in service operations and meeting of individual & group targets. 
  • Timely and accurate completion of duties. 
  • Travel for work, from 50% up to 75% of the time

Knowledge, Skills and Abilities

  • A results-oriented individual with strong influencing, problem solving and negotiation skills that drive accountability and who has a proven ability to build relationships and influence individuals at all levels in the organization to problem-solve complex issues. 
  • Proven capabilities in managing and executing Operational excellence initiatives in a growing and fast paced environment. 
  • Ability to perform under pressure and lead multiple priorities with competing demands for resource while instilling confidence in the business and demonstrating the business value of OE activities 
  • Proven track record as not only as a “coach/leader” leading others, but also having the willingness and ability to roll up the sleeves and engage in detailed execution when required. 

Education and Knowledge

  • Associate degree preferred but not necessary  
  • 5+years of experience restaurant operations   
  • Leadership skills to direct workflow and lead a team. 
  • Strong attention to detail 
  • Organizational skills 
  • OSHA regulations 
  • Proficiency in MS Suite (Excel, PowerPoint, Word) 
  • Experience in safety operations within food service distribution 
  • Certifications: HACCP, and Food Handling Certification. 
  • Excellent verbal and written communication skills required.  
  • Ability to prioritize workload for self and team based on business need. 
  • Must be able to meet business needs given competing priorities. 
  • Demonstrates agility and the ability to meet tight deadlines and make quick decisions in a very versatile environment. 

What We’ll Provide


Life and Disability
Paid Time Off (PTO)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.
  • Work is performed in a professional office environment.

Work is performed indoors for extended periods of time including up to the entire duration of shift.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.


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