REEF transforms Urban Spaces into Community hubs that create jobs and bring new goods, services and experiences to the neighborhood.
With an ecosystem of 5,000 locations and a team that’s over 18,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America.
By connecting the world to your block, we’re making the place you live, the place you love to be.
What You’ll Do
As part of our rapidly-growing team of Customer Experience Representatives, you’ll handle calls, emails, SMS and chat interactions from REEF customers and partners across North America and Europe with professionalism and efficiency.
This is a permanent work-from-home position.
Operate with Speed, Agility and Accuracy
Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment
Toggle between multiple REEF systems and databases to look up information, update records, and log key details about customer interactions
Maintain attention to detail and accuracy in both verbal (phone) and textual (email, chat, and SMS) communications
Champion Customer Success
Foster customer success by efficiently resolving customer inquiries and complaints
Demonstrate empathy and excellent listening skills
Embrace performance-based targets and call monitoring/recording
What We Want from You
High school diploma or equivalent certification
Previous experience in a high-volume, fast-paced environment
A strong work ethic and reliability with professionalism and poise
Superior interpersonal, verbal, and written communication skills
Maintain attention to detail while performing repetitive tasks
Ability to work from a seated position at a desk and talk on the phone for 8 hours a day
Designated workspace at home, with a reliable high-speed internet connection
A knowledge of contact center policies and software, including CRM, phone systems, etc. is an asset but is not required
Hourly premium paid for bilingual English/Spanish
What We’ll Provide
RRSP Matching Program
Personal Absence Days (PAD)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.
WORKING CONDITIONS: Work is performed indoors for extended periods of time including up to the entire duration of a shift.