REEF’s mission is to connect the world to your block. We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences. With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America. Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.
What You’ll Do
As part of our rapidly-growing team of Customer Experience Representatives, you’ll handle calls, emails, SMS and chat interactions from REEF customers and partners across North America and Europe with professionalism and efficiency.
This is a permanent work-from-home position.
Operate with Speed, Agility and Accuracy
Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment
Toggle between multiple REEF systems and databases to look up information, update records, and log key details about customer interactions
Maintain attention to detail and accuracy in both verbal (phone) and textual (email, chat, and SMS) communications
Champion Customer Success
Foster customer success by efficiently resolving customer inquiries and complaints
Demonstrate empathy and excellent listening skills
Embrace performance-based targets and call monitoring/recording
What We Want from You
High school diploma or equivalent certification
Previous experience in a high-volume, fast-paced environment
A strong work ethic and reliability with professionalism and poise
Superior interpersonal, verbal, and written communication skills
Maintain attention to detail while performing repetitive tasks
Ability to work from a seated position at a desk and talk on the phone for 8 hours a day
Designated workspace at home, with a reliable, wired high-speed internet connection (no satellite or wireless)
A knowledge of contact center policies and software, including CRM, phone systems, etc. is an asset but is not required
Hourly premium paid for bilingual English/French, English/Spanish, English/Basque, English/Catalan. Language fluency test required to qualify for premium.
What We’ll Provide
RRSP Matching program
Personal Absence Days (PAD)
Career pathing and advancement opportunities
Computer, monitor, keyboard, and full training for REEF systems
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.
WORKING CONDITIONS: Work is performed indoors for extended periods of time including up to the entire duration of a shift.