Customer Experience Representative – Part-Time 16-18 hours
Location: Remote (work from home)
Schedule: Looking to fill the following shifts
Shift # 32: Friday, Saturday, Sunday, Monday 10am-1pm EST
Shift #33: Wednesday, Thursday, Friday, Saturday 3:30pm-8pm EST
Who You’ll Work For
REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 5,000 locations and a team that’s over 18,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America. By connecting the world to your block, we’re making the place you live, the place you love to be.
What You’ll Do
As part of our call centre’s rapidly-growing team of Customer Experience Representatives, you’ll handle calls, emails, SMS and chat interactions from REEF customers and partners across the UK, Spain and North America with professionalism and efficiency.
In this role you’ll be helping customers to successfully interact with car park equipment (meters, gates, kiosks). The majority of the calls you’ll handle will be from motorists who press the intercom button at the exit lane because the gate arm won’t open. For success in this role, keep a cool head, rapidly resolve issues, get traffic flowing, and quickly move to the next call.
This is a permanent work-from-home position.
Operate with Speed, Agility and Accuracy
Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment.
Work across multiple REEF systems and databases to look up information, update records, and log key details about customer interactions
Maintain attention to detail and accuracy in both verbal (phone) and textual (email, chat, and SMS) communications
Champion Customer Success
Foster customer success by efficiently resolving customer inquiries and complaints
Demonstrate empathy and excellent listening skills
Embrace performance-based targets and call monitoring/recording
What We Want from You
Previous experience in a high-volume, fast-paced, customer service environment
A strong work ethic and reliability with professionalism and poise
Strong interpersonal, verbal, and written communication skills
Ability to maintain attention to detail while performing repetitive tasks
Ability to work from a seated position at a desk and talk on the phone for 8 hours a day
Designated workspace at home, with a reliable high-speed internet connection
Hourly premium paid for bilingual English/Spanish, English/Catalan or English/Basque
Familiarity with the road network and commercial areas in UK metropolitan areas is an asset.
What We’ll Provide
Laptop, monitor and headset.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Work is performed indoors for extended periods of time including up to the entire duration of a shift.
REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.