Customer Service Parking Monitor

  • Milwaukee, Wisconsin, United States
  • Parking Field
  • Hourly- Full-Time

Location: Milwaukee, WI

Who You’ll Work For?

REEF’s mission is to connect the world to your block.

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.
Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

What You'll Do:

You'll flex your communication skills and problem-solving abilities while serving as a face for REEF Technology's global-facing brand. By serving as a resource to motorists, you'll deduce strategies to provide consistent, quality operations while cultivating positive consumer attitudes and rapport.

  • Answer phone calls from customers who are having issues or questions about parking.
  • Act as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations 
  • Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility or Operations.
  • Use respectful communication to assist guests with their questions, problems, and concerns; relay information to Operations Manager or
  • Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead.
  • Communicate professionally at all times with guests, client, and teammates.

What We’ll Provide

(Full-Time Employee Only)
Medical
Dental
Vision

Life and Disability
401K
Paid Time Off (PTO)

What We Want From You:

  • At least 18 years of age
  • Excellent customer service and communication skills
  • Ability to verbally communicate with guests
  • Previous customer service experience, preferred
  • You would be required to have your own vehicle

PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Constantly move around the property by walking for extended periods of time, sometimes for entire duration of shift
  • Stand for extended periods of time, sometimes for entire duration of shift

WORKING CONDITIONS:

  • Work is performed outdoors for extended periods of time including up to the entire duration of shift.
  • Employees are subject to environmental conditions including extreme heat and cold weather.
  • Protection from weather conditions may be provided, but not necessarily from temperature changes.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.