Customer Service Representative - Command Center

  • Louisville, Kentucky, United States
  • Parking Field
  • Hourly- Full-Time

Who You’ll Work For?

REEF’s mission is to connect the world to your block.

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in United States, Canada, and has a growing presence in Europe.
Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

What You'll Do:

The Parking Authority of River City (PARC) provides public parking to meet the needs of the community, and the downtown Louisville area. With 15 garages and 2 flat lots in and around the central business district, totaling more than 11,000 off-street and 5,000 on-street spaces, PARC ensures its operations are run in an efficient, safe, convenient, and user-friendly manner. How does PARC do that you ask? It is done through REEF Parking & PARC’s 24/7 Customer Service Representatives who manage the multifunctional call center.

  • Assist guests, valets, and monthly parkers, with entry & exits into & out of garages when the “help” button is pressed in the lane.
  • Direct communication with Field, and Ambassador Staff for events, incidents, and equipment issues.
  • Monitor camera surveillance and parking systems in all area parking garages and lots.
  • Test garage and elevator intercoms and manage garage space counts.
  • Answer general questions about ticket fees, on-street parking hours, and events over the phone.
  • Answer phone calls from customers who are having issues or questions about parking.
  • Act as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations 
  • Use respectful communication to assist guests with their questions, problems, and concerns; relay information to Operations Manager or
  • Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead.
  • Communicate professionally at all times with guests, client, and teammates.

What We’ll Provide

(Full-Time Employee Only)
Medical
Dental
Vision

Life and Disability
401K
Paid Time Off (PTO)

What We Want From You:

  • At least 18 years of age
  • Excellent customer service and communication skills
  • Ability to verbally communicate with guests
  • Previous customer service experience, preferred
  • You would be required to have your own vehicle

PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Constantly move around the property by walking for extended periods of time, sometimes for entire duration of shift
  • Stand for extended periods of time, sometimes for entire duration of shift

WORKING CONDITIONS:

  • Work is performed outdoors for extended periods of time including up to the entire duration of shift.
  • Employees are subject to environmental conditions including extreme heat and cold weather.
  • Protection from weather conditions may be provided, but not necessarily from temperature changes.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.