Customer Service Representative (CSR)

  • Chattanooga, Tennessee, United States
  • Parking Field
  • Hourly Full-Time

Who You’ll Work For

REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 5,000 locations and a team that’s over 18,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America. By connecting the world to your block, we’re making the place you live, the place you love to be.

What You’ll Do 
You'll flex your communication skills and problem-solving abilities while serving as a face for REEF Technology's global-facing brand. By serving as a resource to motorists, you'll deduce strategies to provide consistent, quality operations while cultivating positive consumer attitudes and rapport. If you're up for the challenge and ready for fast-paced fun, we've got a Customer Service Representative (CSR) position just for you.  

Operate with Speed & Agility  

  • Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed
  • Act as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations  

Champion Customer Success 

  • Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information 
  • Embrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction

Cultivate Information Accuracy & Quality  

  • Spark accurate, speedy operations while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency 
  • Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data 

What We Want From You 

  • Must be at least 18 years of age 
  • Previous experience in a high-volume, fast-paced environment, preferred 
  • A knowledge of contact center policies and software, including CRM, phone systems, etc. 
  • A strong work ethic and reliability with professionalism and poise  
  • Superior interpersonal, verbal, and written communication skills

 

What We’ll Provide 
Medical 
Dental  
Vision  
401K 

PHYSICAL DEMANDS: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

  • Frequently operate small office equipment such as a computer, calculator, and copier/printer
  • Will remain in seated position for extended periods of time

WORKING CONDITIONS:  

Work is performed indoors for extended periods of time, including up to the entire duration of shift. 

 

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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