Customer Service Representative- Edmonton International Airport Parking Department

  • Edmonton, Alberta, Canada
  • Parking Field
  • Canadian-Hourly- Full Time

Wages starting at $20 per Hour!

 

Who You’ll Work For?

REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 5,000 locations and a team that’s over 18,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America. By connecting the world to your block, we’re making the place you live, the place you love to be.

What You’ll Do

The Customer Service Representative performs a variety of tasks to ensure a quality guest experience, and the smooth operation of the parking facility that exceeds our customer/client’s expectations. The Customer Service Representative works closely with fellow team members, Parking Team Lead, and/or Parking Managers to ensure that audits are accurate, and work is completed in a timely manner.

Employee must be able to perform essential functions of the position with or without reasonable accommodations

  • Arrive on time to designated post
    • Serves as a primary point of contact for customers picking up and dropping off passangers
    • Assists customers with requests for information about parking, parking equipment and the airport
    • Provide exceptional customer service to drivers, passangers, commercial operators at the operation(s)
    • Check in with management regarding daily responsibilities
    • Follow and use simple radio communication procedures
    • Direct drivers to appropriate parking areas depending on their parking seeds
    • Ensure that operations are running smoothly at assigned locations per the service model
    • Completes shift reports and daily checklists
    • Respond to the changes and demands of the customer volume to create solutions that support the service model required
    • Maintain Clean work areas, assist with gates, and traffic control
    •Serve as backup to other roles such as cashiers, shuttle driver and valet depending on skills and training
    • All other duties as assigned

What We Want From You:


• Exceptional customer service skills
• High level of professionalism
• Exceptional written and verbal communication and interpersonal skills
• Work well in a team oriented environment
• Be courteous and professional at all times
• Able to perform other parking related duties In addition to regular duties
• Flexible and willing to work evenings, weekend(s) or a weekend day
• A valid driver's license, with 4 or less demerits is an asset
• Basic math and computer skills
• Ability to work independently and proactively

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

  • Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.
  • Must be able to walk, run and potentially stand for long periods of time outside in all weather conditions
  • Work is mainly outdoors

Working Conditions:

  • Work is performed outdoors for extended periods of time including up to the entire duration of shift.
  • Employees are subject to environmental conditions including extreme heat and cold weather.
  • Protection from weather conditions may be provided, but not necessarily from temperature changes.