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Customer Service Representative

  • 18606
  • Mesa, Arizona, United States
  • Parking Field
  • Regular Hourly Employee

Customer Service Representative at Phoenix-Mesa Airport

Pay Rate: $16 Per Hour

Shifts Available

30+ hours Full-time
Monday, Wednesday, and Thursday 2pm-12am 3 days a week 
Wednesday - Friday 4am-2pm 3 days a week

 

Who You’ll Work For

REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 5,000 locations and a team that’s over 15,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America. By connecting the world to your block, we’re making the place you live, the place you love to be.

What You’ll Do
You'll flex your communication skills and problem-solving abilities while serving as a face for REEF Technology's global-facing brand. By serving as a resource to patients, you'll deduce strategies to provide consistent, quality operations while cultivating positive consumer attitudes and rapport. If you're up for the challenge and ready for fast-paced fun, we've got a Customer Service Representative (CSR) position just for you.

  • Deliver exceptional customer service experience, especially in difficult situations.
  • Remain calm and professional even when dealing with challenging customers.
  • Utilize License Plate Recognition (LPR) system monitor for compliance with parking policy and procedure.
  • Issue fee notices to vehicles not in compliance with parking policy and procedure.
  • Utilize LPR system to enforce time limits within specific posted areas.
  • Maintain the appearance of the LPR vehicle at all times to present a professional image.
  • Follow up with management on any potential customer service issues.
  • Assist customers with proper use of pay stations.
  • Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility or Operations.

Operate with Speed & Agility

  • Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed
  • Act as a fast-moving, courteous company brand ambassador while handling complaints and communicating policies, and enforcing regulations

Champion Customer Success

  • Utilize technology including phones systems and email communications to direct the attendant on shift to fix the issue on location
  • Foster customer success, happiness, and satisfaction by building rapport, addressing complaints, providing empathy, and communicating information

Cultivate Information Accuracy & Quality

  • Spark accurate, speedy operations while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
  • Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data

What We Want From You

  • Must be at least 18 years of age
  • Highly proficient with technology, including email, phone systems, etc.
  • Strong interpersonal, verbal, and written communication skills

 

What We’ll Provide
Medical
Dental
Vision
401K
Paid Time Off (PTO)

Career pathing and advancement opportunities

 

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Frequently operate small office equipment such as a computer, calculator, and copier/printer
  • Will remain in seated position for extended periods of time
  • Must be able to be on the phone and utilize computer equipment for 10 hours a day

WORKING CONDITIONS:

Work is performed indoors for extended periods of time, including up to the entire duration of shift.

REEF Technology is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

 

Apply Today!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in REEF’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

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