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Customer Service Representative

  • 16510
  • Ottawa, Ontario, Canada
  • Parking Team
  • Regular Hourly Employee

Customer Service Representative

Pay rate: $17.00 Per Hour 

Location: Kemptville District Hospital, Lot 150, Ottawa, Ontario

Shift: 10Am - 4PM Monday - Friday

Who You’ll Work For

REEF’s mission is to connect the world to your block. 

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

With an ecosystem of 5,000 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.

Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

 

What You’ll Do – Key Responsibilities 

  • The jobholder has no management responsibilities.
  • The jobholder has responsibilities for equipment belonging to Impark or the Property manager valued at anywhere from $200.00 up to $50,000.
  • The jobholder has responsibility for the collection of cash on front line revenues.
  • The jobholder has no subordinates to supervise.
  • The jobholder interacts face to face with our customers. (Service is priority)
  • The jobholder must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site.
  • The jobholder has control of all tools and equipment required to perform his/her duties.
  • The jobholder must be organized.
  • Significant activity for this position would include price trends in the industry ( i.e. Changing our prices to match those of competitors as mandated by management).
  • The jobholder does not have to monitor any type of business indicators.
  • The jobholder makes suggestions and recommendations relating to the way various jobs are performed.
  • The jobholder consults with his/her supervisor or manager regarding items of relevance to the parking operation.
  • Each employee is required to deposit all monies and tickets as needed, at the closest drop safe. (As mandated by the company)
  • Each employee is required to log all the issues / events in the logbook, so as to bring to the notice of the manager and / or the property manager things taking place in their absence so as to make management an ongoing and continuous process.
  • In problem situations the jobholder will coordinate, in order to achieve a resolution through his dealings, with the customers and his supervisors or manager.
  • The jobholder is a front-line employee who is considered an extremely important function of this position.
  • Uniforms must be worn when on duty in a neat and well-groomed manner. Appearance is representative of the company.
  • The jobholder is responsible for prioritization of various jobs with his supervisors/manager.
  • The jobholder is responsible for tracking levels of stock as well as supplies.

What We Want from You:

  • High school Graduate.
  • Customer Service experience required.
  • Previous experience with general repairs and maintenance functions.
  • Parking related experience.
  • Knowledge of various parking related machinery.
  • Should be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectively in English.

 

SKILLS/Additional skill or attribute:

  • A basic knowledge of the parking equipment used at the site; Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines.

 

What We’ll Provide

Medical

Dental
Vision

Life and Disability
Paid Time Off (PTO)

 

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.
  • Work is performed in a professional office environment.

WORKING CONDITIONS:
Work is performed indoors (Work from the Office) for extended periods of time including up to the entire duration of shift.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

 

 

 

 

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