Customer Service Representative - Permanent

  • Toronto, Ontario, Canada
  • Parking Field
  • Canadian-Hourly- Full Time

Customer Service Representative - Permanent

Toronto, ON

REEF is currently looking for a Customer Service Representative - Permanent to work at our TORONTO location.

Position:  Customer Service Representative - Permanent

Location: Lot 525 - 11 Ordnance Street

Start Date: November 29, 2021

End date: N/A

Shift: Wednesday to Sunday / 4:00pm-12:00am

**Changes may be made to this schedule are subject to operational requirements.

Deadline: Thursday, November 25th, 2021, at 5:00pm

 *Please note: The client has mandated all employees working this location be fully vaccinated. As this position will be based at 11 Ordnance Street, please ensure you meet this requirement.

Who You’ll Work For

REEF transforms Urban Spaces into Community hubs that create jobs and bring new goods, services and experiences to the neighborhood.

With an ecosystem of 5,000 locations and a team that’s over 18,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America.

By connecting the world to your block, we’re making the place you live, the place you love to be.

What You’ll Do:

  • Ensure positive experiences for all REEF partners and clients
  • Ensure work area is maintained to REEF standard
  • Assist customer inquiries
  • Answer the calls from transient parkers through intercom provide necessary help if needed
  • Parking stall count, ensuring parking vacancy available
  • Guiding traffic at the entry and exit at the parking premises
  • Loading tickets, receipt rolls clean the stations for all stations if needed
  • Work effectively as a team with your Area Manager and Co-Workers 
  • Oversee Parking equipment, fee computer, coding station
  • Putting away signage from the street
  • These are guidelines and express the minimum expectations, other duties may be assigned

What We Want From You:

  • Excellent communication and interpersonal skills
  • Excellent customer service skills
  • Excellent organizational skills
  • Basic math
  • Previous experience an asset but not required
  • Computer skills are required
  • G License an asset but not required


  • Work is performed indoors, including walking, sitting and standing for an extended period of time including up to the entire duration of the shift


  • Work is performed indoors or outdoors for extended periods of time including up to the entire duration of shift

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.


This is an internal position for all SEIU Impark employees.


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