Customer Service Representative

  • Vancouver, British Columbia, Canada
  • Parking Field
  • Hourly- Full-Time

Who You’ll Work For

REEF’s mission is to connect the world to your block. 

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.

Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way. 

What You’ll Do

We are seeking a Customer Services Representative who provides consistent and professional customer service in assisting internal and external customers with monthly parking requirements. If you describe yourself as an enthusiastic team player possessing a high level of integrity and a desire to make a significant contribution, we invite you to apply for this opportunity. Schedule is Monday to Friday 8:30am to 5:00pm. Training is ONSITE at the office in Vancouver BC.

• Answers telephone calls promptly and professionally;
• Demonstrate excellent customer service to assist in retaining Monthly Parking customers and handling their inquiries in a timely and friendly manner;
• Assigning devices: decals, remotes and access cards to new parkers and refunding deposits for returned decals, remotes and access cards;
• Process notice payments and issue receipts for all payments received;
• Ensure all customer account information is updated accurately;
• Provide user support/assistance to customers using the web-based interface;
• Liaison with the Call Centre;
• Data entry - monthly parking account information;
• Preparation of month end reports;
• Communicating with Operations Managers, Supervisors and landlords on specific information as it pertains to monthly parking;
• Assisting: Storefront Manager and Account Managers
• Administrative and general office duties as required; balancing at the end of shift and completing cash out report and deposit slips;
• Other duties as assigned.

 

What We Want From You:

• Must have excellent verbal and written communication skills.
• Superior customer service skills and the commitment to work as a team member.
• Excellent Microsoft Office skills.
• Great attention to detail and the ability to multi-task.
• Proficient data entry skills.

What We’ll Provide

  • Medical
  • Dental
  • Vision
  • RRSP Matching program
  • Personal Absence Days (PAD)
  • Career pathing and advancement opportunities
  • Computer, monitor, keyboard, and full training for REEF systems

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.
  • Work is performed in a professional office environment.

WORKING CONDITIONS: 
Work is performed indoors for extended periods of time including up to the entire duration of shift.