Delivery Platform Support - Temporary

  • Vancouver, British Columbia, Canada
  • Shared Services Field
  • Canadian-Hourly- Full Time

Delivery Platform Support

Location:  Remote

Hourly Wage: $18/CAD

Schedule:

  • Monday-Friday:  7:00am - 3:30pm PST (10:00am - 6:30pm EST)

Who You’ll Work For

REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 5,000 locations and a team that’s over 18,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America. By connecting the world to your block, we’re making the place you live, the place you love to be. 

What You’ll Do

  • Become an expert in addressing the most pressing needs and concerns of REEF’s 3rd Party Platform Operations.
  • Handle all inbound issue resolution for REEF 3rd Party Platform Operations while maintaining an outstanding experience in every interaction.
  •  Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting by email & phone with professionalism in a timely manner.
  • Develop a deep expertise in how REEF’s processes, systems, and resources work, and how to use them to drive positive outcomes
  • Demonstrate effective communication skills and relationship-building.

What We Want From You

  • You have 1+ year’s experience handling inbound customer issue resolution using email, phone and chat.
  • You have experience in a fast-paced customer service role and resilient in an ever-changing environment.  
  • You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually. 
  • You are a highly motivated individual that works well in a team environment.  
  • You are very organized--you can juggle both issue resolution & concise communication. 
  • Quiet, dedicated workspace with minimum internet speed of 40mbps

Work Tools We’ll Provide

  • Loaner laptop
  • USB headset
  • Monitor

What We’ll Provide

  • Medical
  • Dental
  • Vision
  • Life and Disability
  • 401K (US) or RRSP Matching (Canada)
  • Paid Time Off (PTO)

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.
  • Work is performed in a professional office environment.

WORKING CONDITIONS: 
Work is performed indoors for extended periods of time including up to the entire duration of shift.

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