Job role: Director, IT Operations - UK & Europe
Location: UK, London
Who You’ll Work For
REEF’s mission is to connect the world to your block.
We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.
With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.
Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.
What You’ll Do
The Director, IT Operations – UK & Europe is responsible for providing management, oversight and strategic leadership to the IT organization and UK/EU business groups. This includes, but is not limited to, the overall support and deployment of REEF ecosystem components that directly relate to; IT operations, PARCS operations, vessel operations, revenue collection, network connectivity, video monitoring, and any other IT based related technologies.
The Director role is responsible for ensuring the IT group is providing first class support and service to the REEF organization with specific responsibility for IT operations in the UK and Europe. The role is responsible for creating and actioning strategic plans and objectives related to the IT group. This includes the creation of technology roadmaps that align with the over-all strategic direction of the organization, creation of management KPIs and dashboards that effectively measure SLA data for the entire group, and ensuring ongoing alignment with the larger IT Operations and IT Security Operations groups.
The candidate must be highly organized and have excellent time management skills, this includes an ability to clearly plan, prioritize & execute within an agreed upon timeframe. They must possess excellent network architecture, network security, and network hardening skills. A good working understanding of PCI compliance process and procedures is also required. The candidate will have a results-oriented focus and will be accountable for delivering of IT deployment initiatives and creation of a regionalized IT support capability.
What You’ll Do:
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REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.