Director, Learning Services

  • 14268 South Maple Lane Court, Caufield, Oregon City, Oregon, United States, 97045
  • Learning & Development
  • Full-Time

Director, Learning Services
Location: Remote 

Who You’ll Work For

REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 5,000 locations and a team that’s over 18,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America. By connecting the world to your block, we’re making the place you live, the place you love to be.

What You’ll Do

As the Director of Learning Services, you will manage a team of content developers and an LMS system. Your team “owns” the overall user learning experience that designs, develops, delivers, and tracks intuitive and prescriptive digital and blended learning experiences. Your mission: help thousands of our worldwide team members consistently and efficiently perform their job. 

You will advocate for both the end-user and our development team by establishing content management lifecycles and content models, establishing authoring and publishing standards and governance for online content. You will collaborate with our Learning Business Partners globally. You will be a learning content expert who has had demonstrated leadership roles managing learning content development teams, using content authoring tools, and scaling content delivery. 

Primary Duties and Responsibilities 

  • Manage a team developing the educational blueprint for traditional and innovative learning experiences at a fast-growing start-up. 
  • Drive content creation and delivery strategies across all business areas by applying effective Instructional Design, storytelling, and user engagement best practices. 
  • Continue developing our end-to-end learning strategy in alignment with REEF talent and operational teams, working across multiple verticals resulting in cohesive prescriptive learning content, plans, and talent development solutions. 
  • Developing quarterly learning product roadmaps that allow our L&D team to meet the current and future needs of a fast-growing start-up. 
  • Partner with business and technology teams to assess the current content experience and determine immediate and long-term needs to support amazing experiences. 
  • Design, implement, and maintain high-quality, multi-format content outputs in many languages.

What We Want From You:

  • Bachelor’s degree in Education, Instructional Design, Content Management, Storytelling, or another relevant discipline. 
  • Experience with content creation tools (Articulate, Camtasia, Creative Suite, etc.), LMS systems, project management, and team building/management. 
  • Demonstrated Project/Program Management skills. 
  • Proven ability to work in a fast-paced environment and meet changing deadlines and priorities on multiple simultaneous projects. 

What We’ll Provide

Medical
Dental
Vision

Life and Disability
401K
Paid Time Off (PTO)

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.
  • Work is performed in a professional office environment.

WORKING CONDITIONS: 
Work is performed indoors for extended periods of time including up to the entire duration of shift.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. 

 

 

 

 

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