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Director of Account Management

  • 17998
  • Vancouver, British Columbia, Canada
  • Parking Management
  • Regular Salary Employee

Director of Account Management - City Manager

Location: Vancouver, BC

Hours: 9am-5pm & Occasional Night and Weekends 

Compensation: CAD 110,000.00 - CAD 130,000.00 per year 

 

Who You’ll Work For

REEF’s mission is to connect the world to your block.

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

With an ecosystem of 5,000 locations and a team of 18,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.

Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

 

What You’ll Do:

Reporting to the EVP, you’ll be responsible for all aspects of the parking operation, including client relationships, revenue control, contract management and negotiations, business development. You’ll be responsible to drive revenue growth and owning the full P&L. You’ll be mentoring a team of high performing managers to improve each location’s operational excellence. Your strong communication and social skills allow for strong relationship-building with stakeholders, clients and contractors. The City Manager ensures a safe and efficient parking operation, while delivering service that exceeds our customer/client’s expectations. If you got what it takes to provide a hands-on operation focus while delivering exceptional customer service and an innovative thinker, we’ve got a City Manager role just for you!

 

What We Want From You:

10-15 years’ experience in operational management/general management with evidence of increasing responsibility/promotion to higher levels of impact.
Previous P&L ownership over a fast-paced business with familiarity and comfort with the numbers of the business.
Previous experience interacting across multiple functions and with various organizational stakeholders (HR, Legal, Finance, Procurement, Marketing etc.)
Experience in property management to include landlord relationship
Ability to seek new sources of revenue
Ability to multi-task and prioritize daily activities
Ability to prepare and present recommendations to clients and decision-makers
Knowledge, Skills and Abilities:

Proven record of accomplishment in meeting or exceeding established KPI’s
Superior organizational and time management skills with an ability to balance multiple projects in a fast-paced environment
Strong communication, business writing skills, organizational and analytical skills
Exceptional customer service skills
Proven ability to plan and organize workloads by establishing priorities and respecting deadlines, as well as the flexibility to accommodate unexpected situations
Possess strong decision-making skills with the ability to analyze a situation or issue, determine options and select the most effective solution in a timely and efficient manner
Ability to develop effective working relationships with internal and external parties

What We’ll Provide

Medical

Dental

Vision

RRSP Matching Program 

Paid Vacation

Personal Absence Days (PAD)

PHYSICAL DEMANDS: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.
  • Work is performed in a professional office environment.

WORKING CONDITIONS: 
Work is performed indoors for extended periods of time including up to the entire duration of shift.

 

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