Director of Launch

  • London, England, United Kingdom
  • Launch
  • Full-Time

Account Manager
Location: London, UK 

Who You’ll Work For

REEF’s mission is to connect the world to your block. 

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in the US, Canada and a growing presence in Europe. 

Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

What You’ll Do

As a Launch Director, you’ll be responsible for overseeing a team of up to 10 Launchers across a region.

  • Hustle, execute, problem-solve and lead. You’ll be involved in all set up activities for our new markets and will play a direct role in overseeing the REEF KITCHENS launch success for your markets.
  • Build a launch plan and strategy for your markets, and create and optimize processes to ensure we are learning and pivoting our approach as required.
  • Manage and oversee up to 40 new REEF KITCHENS deployment teams in each city in your region, in coordination with Launchers and City Director, while ensuring a fun and inclusive work culture.
  • Coordinate with all internal and external stakeholders including Live Ops, Real Estate, Finance, HR, Legal, IT and Supply Chain, to ensure each new REEF KITCHENS launches according to its planned date and set standards, meeting all expected key metrics.
  • Balance attention to detail with swift execution to ensure we do things quickly and well.
  • Report on launch status and relay in-market insight to senior leadership daily.
  • Be willing to get your hands dirty and do what it takes to get the REEF KITCHENS set up.
  • Maintain relationship with City teams, collaborating on execution, anticipating needs and working through issues self-sufficiently.
  • Help secure licenses and permits by working with city officials.
  • Identify and present new locations for expansion; coordinating with landlords and property managers to acquire new sites.

What We Want From You:

  • BA/BS degree in Business, Operations Management, Project Management, or a related field; Graduate Degree preferred.

  • 5-7 years’ experience at the Manager or Director level developing and applying strategy and processes, as well as managing staff, resources, projects, and change management.

  • Team/People Management experience.

  • Early and growth stage food and/or food-tech startup launch experience preferred.

  • Problem-solving and hustling mindset, ready to crack any challenge that comes your way.

  • Flexibility – launching new markets means you will spend a lot of time on the road, traveling to wherever business needs you on short notice.

  • Strong interpersonal skills – ability to build relationships, lead a team, manage employees, and create a hard-working but fun workplace.

  • Self-motivated, self-directed, and eager to take ownership of tasks to ensure solution.

  • Excellent organization and time management skills.

  • Strong leadership and communication skills.

  • Ability to control scope and apply change/incident management processes as needed

What We’ll Provide

Private Medical


Competitive Salary 

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, , or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.