Event Supervisor

  • Santa Clara, California, United States
  • Parking Field
  • Hourly- Part-Time

 

We are looking to hire highly motivated individuals with great customer service skills to work as Event Supervisors.The Event Supervisor performs a variety of tasks to ensure a smooth operation of the parking facility, while delivering service that exceeds our customer/client’s expectations. Depending on the needs of the location the Event Supervisor provides customer service, including helping customers with entry/exit transactions, maintaining parking equipment in operating condition with receipt paper and free of jams, providing vehicle jump starts to customers.

· Dealing with customers and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority)

· Assist customers with the overall in/out process of parking

· Process tickets and collect parking fees (cash, POS and validations) documents passes created in logbook (visitor passes, validations, and event tickets)

· Prepare shift reports and ticket sorting

· Prepare shift bank deposit

· Identify and report parking equipment deficiencies and safety concerns to Ops Manager

· Responsible for maintaining and operating equipment belonging to REEF or the Property manager during their shift

· Responsible for the collection of cash and front-line revenues

· Control all lot revenues and record keeping as it relates to work performed

· Interacts face to face with our customers

· Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site

· Control of all tools and equipment required to perform his/her duties

· Must be organized

· Make suggestions and recommendations relating to the way various jobs are performed

· Consults with his/her supervisor or manager regarding items of relevance to the parking operation

· Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced

· Each employee is required to log all the issues/events in the logbook, and bring them to the attention of his/her direct supervisor

· In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager

· Act as a front-line employee which is considered an extremely important function of this position

· Uniforms with company logo or crest must be worn when on duty in a neat and well-groomed manner. Appearance is representative of the company

· Responsible for prioritization of various jobs with his/her supervisors/manager

· Responsible for tracking levels of stocks as well as supplies

OTHER DUTIES:

Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.