Facilities Maintenance Technician - Mobile Assets

  • Miami, FL, United States
  • Fulfillment
  • Full-Time

Who You’ll Work For
REEF’s mission is to connect the world to your block. 

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.

Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

The Technician is responsible to take necessary action while ensuring that the assigned asset fleet is in a safe, compliant and operational condition to maximize commercial availability, improve customer experience, reduce cost of operation, and maximize utilization and reliability.  

What You’ll Do

  • Perform repairs on REEF machinery, equipment, and appliances.
  • Inspect vessels to identify issues with current/potential mechanical failures or breakdowns.
  • Repair plumbing, electrical and safety systems.
  • Conduct performance assessments and regular preventive maintenance activities of appliances, such as refrigerators, microwaves, top burner, grill, water heater, and water pump.
  • Detect and report the need for major maintenance repairs for all equipment.
  • Respond to maintenance requests in a timely and professional manner.
  • Execute assigned service requests within the prescribed resolution windows. 
  • Create and update asset status and availability reports. 
  • Document all maintenance actions which occur by asset and installed component.  
  • Identify, establish, and maintain relationships with a network of vendors within assigned geographical region in order to meet service response metrics. 
  • Oversees and directs contractors and ensures work is completed in a professional manner.
  • Identify and recommend solutions to design requirements.
  • Review and comment on proposed fleet service bulletins.
  • Conduct research and perform special projects as requested by the direct supervisor. 
  • Document report findings and addresses maintenance concerns not previously corrected.
  • Conducts asset training days with company employees.
  • Follow up on preventive maintenance activities.
  • Act as single point of contact for all issues experienced by assets not handled routinely using the work order management system.
  • Work directly with Construction / Project Managers to resolve any complex issues reported by End Users, Launchers, Regional Managers, Directors, or Executive Management.
  • Maintain and monitors the work order management system daily.  
  • Other duties as assigned and modified at City Director’s discretion.

What We Want From You:

  • Strong technical knowledge of construction, mechanicals, electricals, plumbing, structure and automotive maintenance practices.
  • Ability to work with hand tools and power equipment.
  • Strong decision-making skills when working with ambiguous information.
  • Demonstrated problem solving and risk mitigation experience.
  • Working knowledge of mobile and web-based systems skills.
  • Ability to manage and oversee 3rd party vendors.
  • Ability to hold vendors accountable to deliverables.
  • Well-organized and strong communication skills.
  • Detail-orientated with an aptitude for problem-solving.
  • Familiarity with commercials kitchens Hot & Cold. 
  • Ability to thrive in a fast-paced environment.
  • Must have own vehicle and valid driver’s license.
  • 3 – 5 years’ relevant work experience in various roles as an asset, fleet, maintenance or facilities technician required with focus on fulfilling and coordinating service requests for asset maintenance and reliability.
  • Previous field service or support in the Rental Vehicle, Electric bikes, Commercial Fleet Vehicle, Construction or Commercial Maintenance industries preferred.
  • High school diploma or GED required; Bachelor’s degree preferred.
  • Current or previous industry certifications preferred.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint).

What We’ll Provide

  • Medical
  • Dental
  • Vision
  • Life and Disability
  • 401K
  • Paid Time Off (PTO)

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.
  • Work is performed in a professional office environment.

WORKING CONDITIONS:
Work is performed indoors for extended periods of time including up to the entire duration of shift.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.