Text, Logo, Trademark, Symbol, Alphabet, Face

IT Field Support Specialist

  • 14954
  • Turkey
  • Technology
  • Regular Salary Employee

REEF is looking for an IT Field Support Tech to be part of the team responsible for second and third level support of various network environments and their connected field technologies. These technologies are deployed throughout REEF’s many complex parking environments spanning across North America & Europe. This role includes assisting in developing enterprise solutions as well as supporting, configuring, maintaining, and optimizing of all patrol, pay stations and PARCS equipment & software. The candidate will possess in depth knowledge of server & networking technologies (with certifications) and have both customer service & project delivery focus. As a member of the IT Field Services team, the Specialist will also be expected to gain SME knowledge as it pertains to these complex parking environments. To succeed in this, the candidate must also have extensive experience with, IT Operational support (Workstations, Servers, Network), cloud-based management tools, in-depth knowledge of remote access tools and a knowledge of ITSM tools.

The candidate must be highly organized and have excellent time management skills, this includes an ability to clearly plan, prioritize & execute within an agreed upon timeframe. They must also be a problem solver with good communication skills. The candidate will have a results-oriented focus and will be accountable for delivering. They will meet regularly with management. This position reports to the Manager, IT Field Services

The expected tasks of are:

• To support all field-based network technologies and environments. This includes routers, switches, wireless backup, pay stations, point of sale terminals, mLPR, cameras and other parking facility equipment.
• To support all branch offices in the processes surrounding the operation and support of revenue control and enforcement equipment. This includes patrol handhelds, pay stations, point of sale terminals and other parking facility equipment.
• Working with Deployment, Systems Administrators and SMEs to develop enterprise solutions for managing a disparate collection of remote and third-party owned environments.
• Working with Systems Administrators and SMEs to develop enterprise solutions for managing a disparate collection of remote and third-party owned environments.
• Maintain a comprehensive knowledge of technology in the areas of systems software, hardware and communications by documenting procedures and updating the knowledge base.
• Installing, configuring and maintaining of in scope systems.
• Monitoring and reporting on system connectivity and processing to ensure adequate equipment performance and to remove deficiencies.
• Monthly inventory reconciliation.
• Work with other support teams and internal stakeholders to satisfy all customer requirements.
• Understand the life cycle of a credit card transaction within REEF’s systems, diagnosing and providing solutions to issues.
• Identify chronic problems and suggest action plan to resolve (e.g., user training, FAQ’s, hardware fixes, software upgrades, etc.).
• Responsible to document and present information consisting of requirements, business process, reports, user manuals, reference manuals, and user-based scenarios related to technology systems and business applications.
• Adhere to internal IT process standards including Incident and Change Management as well as following REEF’s process, procedure standards and methodologies.
• Regular written and verbal communications to operational staff with updates and notifications.

 

 

 

Apply Today!

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in REEF’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Not You?

Terms of Use and Privacy Policy.

Thank you

Not Ready to apply yet?

Not You?

Terms of Use and Privacy Policy.

Thank you for joining the REEF Talent Network!