Field Learning Manager

  • Edmonton, Alberta, Canada
  • Operations
  • Full-Time

Who You’ll Work For?

REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 8,500+ locations and a team that’s over 18,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America. By connecting the world to your block, we’re making the place you live, the place you love to be.

What You’ll Do

The Field Learning Manager (FLM) is responsible for leading REEF's training processes for all hourly Staff Members, Managers in Training (MITs), & ongoing Manager development programs within their assigned areas. The FLM partners with the HR Department to ensure compliance with HR systems in their assigned areas. The FLM is the liaison between the Business Application Departments and the Operations Staff Members to ensure consistent in-field training and the rollout of Company initiatives. The FLM partners with the City General Manager (GM) to ensure REEF training standards are consistently followed.

Responsibilities:

Systems Management

  • Lead the centralized New Hire Orientation
  • Coordinates and Proctors all operational certifications as needed
  • Partners with HR to assist with Orientation onboarding training for the non-field employees within their MSA

Manager and Staff Level Training

  • Builds positive relationships with MITs and promotes open, honest, two-way communication through consistent touchpoints
  • Partners with the City General Manager (GM) and Application Leadership to create a training schedule for each MIT
  • Ensures the Certified Training Locations follow the MIT and Staff Member training programs as designed & validates completion of the program
  • Creates individual training plans for Personal Development Plans (PDPs) defining a career path for growth and development for managers and assigned staff members
  • Assesses MIT performance through observation and interaction to provide feedback, as observed and as received from MITs, to promote continuous learning and improve operations performance
  • Assists with the development of Managers in critical positions within Certified Training Location (all applications)
  • Partners with the City General Manager (GM) on the certification process for all existing and new Certified Training Locations and Certified Mentors
  • Manages the MIT transition from training to home location utilizing the Transition Checklist
  • Defines, manages, and communicates the Personal Development Plans (PDPs) for area succession planning with the City General Manager
  • Leads the new opening training with the application leadership and the certified trainers in the city for all business applications
  • Conducts a needs analysis of each location, creates an action plan to improve operations, delivers plan to application leadership and City GM, works with certified trainers to achieve REEF's high standards
  • Conducts all Train the Trainer classes to train and certify all City Certified Trainers and Manager Mentors

Company Rollouts & Initiatives

  • Provides training support for rollouts & initiatives throughout the organization
  • Partners with GM to ensure the proper implementation and continued execution of the new initiatives is achieved throughout the organization

Management Tasks & Administrative

  • Partners with the Application Leadership on administrative tasks associated with the all new hire training programs, including, but not limited to, creating training schedules, conducting follow-up calls, scheduling follow-up visits, setup up MIT and staff member transition
  • Conducts weekly calls with City Managers for alignment on training needs and focuses within each MSA

What We Want From You:

  • Excellent computer skills; proficient in Microsoft Word, Excel, PowerPoint, Teams and Outlook
  • Effectively facilitates classroom sessions for groups ranging from 5-50 people
  • Excellent time management, organizational and critical thinking skills
  • Ability to multi-task; works well independently and as part of a team
  • Knowledge of workplace safety procedures and all local, state, and federal labor, food safety standards
  • Basic Performance-Consulting skills
  • Understanding in Adult Learning principles
  • Excellent leadership & development skills
  • Ability to motivate and influence others
  • Maintains composure under pressure
  • Ability to drive long distances and be away from home a minimum of 1- 4 days at a time; longer for new operations openings
  • Ability to teach, coach, and mentor at all levels of the organization
  • Minimum three years management or training experience preferred
  • Must have a valid driver's license

What We’ll Provide

(Full-Time Employee Only)
Medical
Dental
Vision

Life and Disability
401K
Paid Time Off (PTO)

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.