Field Support Engineer

  • London, England, United Kingdom
  • Operations Parking
  • Full-Time

Who You’ll Work For
REEF Technology is the ecosystem that connects the world to your block. Each REEF hub is a thriving, connected ecosystem of businesses, cities and people, that enables and provides the delivery of products and services to more people than ever before. Each location offers a variety of services including micro-fulfilment centers, bike and scooter rental stations, electric vehicle charging, rideshare and autonomous vehicle buffering areas, community spaces for pop-up businesses, and more.

REEF Technology has reimagined the role of a parking facility. We are the largest network of parking lots in North America, believing these locations can do a lot more than just store your car. They serve as buffers for high density, high activity areas and, as such, alleviate congestion and the ensuing pollution. But, with the explosive growth of the sharing and on-demand economy, it is expected that the need for parking to solely store cars will be outgrown by other needs.

We are part of SoftBank and its portfolio of leading companies transforming business and commerce at the cutting edge of technology in the world today.

What you’ll do
The Field Support Engineer (FSE) is an engineer capable of delivering technical support to the day-to-day parking operations and system management. The FSE additionally possesses basic management skills, including planning, setting priorities, providing root cause analysis, and problem resolution and resource coordination. The FSE maintains a results-oriented focus and actively seeks responsibility and accountability for results. The FSE will be working closely with the System Engineer, IT team and Operations Team. Troubleshoot or support the following:


> Customer-focused with PC proficient and troubleshooting skills
> Visits sites across the UK and Europe and troubleshoot various field network devices including Parking kiosks, barriers, CCTV, ANPR, VoIP intercoms.
> Installing, servicing, and maintaining cutting edge parking, access, and revenue control systems

Essential Functions
 Troubleshoot and conduct technical support, both remotely and after-hours, to support network communication, internet connectivity, hardware/software installations and upgrades, and unknown network problems for all Parking systems and kitchen locations.
 Conduct routine and preventive maintenance and repair of servers, Paystations, user devices, and related hardware.
 Be able to program network devices and equipment including deploying the parking equipment.
 Work with the Operations support team to support the daily operational issues including the fault finding and resolution of the issue.
 Be confident diagnosing faults remotely and onsite
 Book site visits and remotely support contractors
 Be hands-on and ready to undertake any task
 Have general D.I.Y knowledge

Job Qualifications
 Technical Degree (Computer Science or similar IT degree a plus) or equivalent experience
 Solid understanding of business applications and technologies used by small to mid-size companies
 Excellent written and verbal communication skills
 Excellent problem-solving and mediation to quickly resolve technical issues to the company’s benefit
 Experience with customer and client relationship management
 Fluency in English, Spanish and French is a plus
 A driving licence is preferable

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