Fulfillment Operations Excellence Manager

  • Miami, FL, United States
  • Fulfillment
  • Full-Time

Fulfillment Operations Excellence Manager
Location: Miami, FL

Who You’ll Work For

REEF’s mission is to connect the world to your block. 

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.

Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way. 

What You’ll Do

  • Assist in defining Reef Fulfillment strategy and lead efforts to ramp up technology; and provide business process and system support to the Operations and act as lead for company internal initiatives. 
  • Providing leadership, direction and day-to-day support that is critical to ensuring compliance to regulatory, internal and customer food safety and quality requirements. 
  • Drive high-impact, long-term initiatives by partnering with cross-functional support groups 
  • Ensuring facilities remain up to date and compliant with Food Safety Plans including ensuring annual analysis, update-to-date rules and continued training, as needed. 
  • Trending audit gaps and prioritizing facility needs based on common trends. 
  • Determining resources needed at various fulfillment operations based on volumes and activities required 
  • Leading in root cause analysis and corrective actions as necessary. 
  • Aligning with responsible manager or director to ensure internal audit programs are effective and performed at a level to ensure compliance with current REEF Fulfillment Quality Policies and Procedures. 
  • Analyze weekly/monthly product/process cost statements & conduct cost reviews. Examine profitability trends over product/process life cycle & compare with estimates. 
  • Conduct plant level studies in cost management techniques for productivity enhancement & process improvement. 
  • Devise & implement measurement tool for monitoring performance with respect to the business plan 
  • Responsible to lead the change process by working closely with the Site Head and the rest of Site Leadership Team 
  • Optimizing available resources through capacity planning and continuous improvement to maximize productivity 
  • Leading, training & monitoring the performance of team members to ensure efficiency in service operations and meeting of individual & group targets. 
  • Timely and accurate completion of duties. 
  • Travel for work, from 50% up to 75% of the time 

What We Want From You:

  • Masters degree preferred, bachelors degree required 
  • Excellent written and verbal communication skills 
  • Strong interpersonal skills – ability to communicate long-term vision, build cross-functional relationships and effectively delegate tasks 
  • Experience working closely with your team in an ever-changing, rapid growth environment with tight deadlines 
  • Deep functional expertise and hands on experience in fulfillment operations, launching and continuous improvement 
  • Proficiency in Microsoft Office 
  • Strong attention to detail 
  • Skilled at prioritization and multitasking 
  • Proven track record as not only a “coach/leader” leading others, but also having the willingness and ability to roll up the sleeves and engage in detailed execution when required 
  • A results-oriented individual with strong influencing, problem solving and negotiation skills that drive accountability and who has a proven ability to build relationships and influence individuals at all levels in the organization to problem-solve complex issues. 
  • 5+ years of experience in logistics or retail operations 
  • Leadership skills to direct workflow and lead a team. 
  • Experience in safety operations within food service distribution 
  • Certifications: HACCP, and Food Handling Certification.

What We’ll Provide


Life and Disability
Paid Time Off (PTO)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.
  • Work is performed in a professional office environment.

Work is performed indoors for extended periods of time including up to the entire duration of shift.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.