IT Change Manager

  • Remote, Oregon, United States, 97458
  • Technology
  • Full-Time

 

Who You’ll Work For

REEF’s mission is to connect the world to your block. 

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.

Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way. 

What You’ll Do


As Change Manager, you will oversee the preparation and execution of change in the enterprise and ensure Changes are appropriately and accurately logged, reviewed, and approved, while maintaining and enforcing the processes and procedures that govern IT Change Management. This role will drive communication, and planning across Leadership, Project, Business, Compliance, and technical teams and compliance.

Responsibilities


Strategy & Planning
• Review Changes for quality and collision - scorecard defects with an eye towards spotting trends and recommending/implementing process improvements to continually drive for 100% success of Changes.
• Attending various steering committee and PMO meetings.


Operational Management
• Manage and coordinate all activities necessary to control, track and audit Changes in the environment.
• Conduct Change impact and readiness assessments, monitor and evaluate effectiveness of all Change activities.
• Review Changes for quality and collision - scorecard defects with an eye towards spotting trends and recommending/implementing process improvements to continually drive for 100% success of Changes.
• Ensuring production readiness for projects and contributing to executive reporting as needed.

• Tracking and reporting on project outcomes.
• Crafting effective communication strategies.

What We Want From You:

Formal Education & Certification
• University degree in the field of computer science and/or project management, with ten years’ equivalent work experience.
• Organizational Change Management certification from Prosci or equivalent.
• Project Management Professional (PMP) certification.
• Certifications in Agile and other related project disciplines.

Knowledge & Experience
• Broad experience in managing high-risk, high-visibility projects.
• Specific knowledge of Excel and various project and portfolio management platform(s) required.
• Minimum 5 years of relevant experience in Change Management.
• ITILv3 Foundations (or higher) certification
• Experience with CI/CD and change Automation integrating other tools (Jira/Confluence) into ServiceNow via API’s.
• Experience using the Change Management module in ServiceNow.
• Experience leveraging CMDB into Change Management Procedures
• Experience with SOX and PCI compliance as it relates to Change Management.
• Strong understanding of project, portfolio, OCM, and Agile techniques.
• Familiarity with the functioning of a PMO and steering committee.

Personal Attributes
The following items are often sufficient:
• Comfort in managing relationships with the C-suite and assuming the voice of diligence.
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into project and portfolio management issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.

What We’ll Provide

(Full-Time Employee Only)
Medical
Dental
Vision

Life and Disability
401K
Paid Time Off (PTO)

 

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.
  • Work is performed in a professional office environment.

WORKING CONDITIONS: 
Work is performed indoors for extended periods of time including up to the entire duration of shift.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.