Senior Line Cook - Experienced Prep Cook

  • Baltimore, Maryland, United States
  • Kitchens Field
  • Hourly Full-Time

Senior Line Cook and Prep cooks

Location: Baltimore, MD

Who You’ll Work For?

REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 5,000 locations and a team that’s over 18,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America. By connecting the world to your block, we’re making the place you live, the place you love to be.

What You’ll Do
You'll flex your communication skills and problem-solving abilities while serving as a face for REEF Technology's global-facing brand. By serving as a resource to patients, you'll deduce strategies to provide consistent, quality operations while cultivating positive consumer attitudes and rapport. If you're up for the challenge and ready for fast-paced fun, we've got a Customer Service Representative (CSR) position just for you.

Operate with Speed & Agility

  • Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed
  • Act as a fast-moving, courteous company brand ambassador while scheduling appointments, interfacing with customers, communicating policies, and enforcing regulations

Champion Customer Success

  • Utilize technology in order to schedule appointments for patients, including phones systems and email communications
  • Foster customer success, happiness, and satisfaction by building rapport, addressing patient inquiries and complaints, providing empathy, and communicating information
  • Embrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction of patients

Cultivate Information Accuracy & Quality

  • Spark accurate, speedy operations while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
  • Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data

What We Want From You

  • Must be at least 18 years of age
  • Previous experience in a high-volume, fast-paced environment, preferred
  • Highly proficient with technology, including email, phone systems, etc.
  • A strong work ethic and reliability with professionalism and poise
  • Superior interpersonal, verbal, and written communication skills

What We’ll Provide
Medical
Dental
Vision
401K
Paid Time Off (PTO)

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Frequently operate small office equipment such as a computer, calculator, and copier/printer
  • Will remain in seated position for extended periods of time
  • Must be able to be on the phone and utilize computer equipment for 8 hours a day

WORKING CONDITIONS:

Work is performed indoors for extended periods of time, including up to the entire duration of shift.

REEF Technology is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

 

Primary Duties and Responsibilities

  • Sets up stations with all necessary supplies.
  • Handles, stores and rotates all products properly.
  • Cooks menu items in cooperation with the rest of the kitchen staff.
  • Always follows supervisors’ direction.
  • Follows proper cooking techniques for all dishes.
  • Ensures food quality and timeliness.
  • Practices correct food handling and food storage procedures according to company and state regulations.
  • Complies with all nutrition, sanitation and safety regulations and standards.
  • Maintains a positive and respectful approach with everyone.
  • Reports all unsafe working conditions, operational needs and equipment or aspects of the kitchen in need of repair to management.
  • Other duties as assigned and modified at manager’s discretion.

 

KNOWLEDGE, SKILLS AND ABILITIES:

  • Operational knowledge of hospitality equipment
  • Ability to multi-task and prioritize
  • Ability to work under pressure
  • Accuracy and speed in executing assigned tasks
  • Excellent understanding of various cooking methods, ingredients, equipment and procedures
  • Familiar with industry's best practices

 

PHYSICAL DEMANDS

  • While performing the duties of this job, the incumbent is regularly required to use hands and fingers to handle or feel.
  • Incumbent is occasionally required to taste or smell
  • Push, pull, and lift up to 50lbs on a weekly basis.
  • Be able to reach, bend, stoop and work in a standing position for a long period of time

 

WORKING CONDITIONS

  • Must be comfortable working in a shared space, with constant noise, without the use of a private office
  • Required to work in a portable Kitchen with an average air temperature in summer between 95 degrees on the low end and 120 degrees on the high end.
  • Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration
  • Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice including weekends, nights, holidays

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, gender, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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