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Manager, Enterprise Application Support

  • 15384
  • İstanbul, Turkey
  • Technology
  • Regular Salary Employee

The Applications Manager’s role is too supervise and maintain the organisation’s repository of software applications through best practices and the appropriate staffing and management of a technical team. The Applications Manager is also responsible for planning and coordinating the processes required for the provision of user applications and systems necessary for business operations. This individual will apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development, and deployment of mission-critical information and software systems.

Responsibilities

Strategy & Planning
• Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.
• Review and analyse existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.
• Cultivate and disseminate knowledge of application-usage best practices.

Acquisition & Deployment
• Research and make recommendations on software products and services in support of procurement and development efforts.
• Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.
• Collaborate with analysts, designers, and system owners in the testing of new software programs and applications.
• Analyse documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.
• Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
• Design, develop, and install application enhancements and upgrades.
• Coordinate feasibility studies for software and system products under consideration for purchase, and give advice based on findings.
• Contribute to pre-testing phase of development by evaluating proposals in order to identify potential problem areas, and make the appropriate recommendations.
• Negotiate contracts with software and service providers.
• Liaise with company’s software suppliers for prompt rectification of any problems or emergencies.

Operational Management
• Manage and provide direction for the application team in support of business operations.
• Liaise with network administrators and software engineers to assist with quality assurance, program logic, and data processing.

 

• Compile and maintain inventory of company software and systems assets and their corresponding contracts/agreements.
• Develop and communicate training and documentation for end users, hold clinics as necessary, and other user-related activities.
• Develop, distribute, and coordinate in-depth end-user reviews for modified and new systems or applications.

Position Requirements

Formal Education & Certification
• Four-year college diploma or university degree in computer systems design or computer science, and/or 10 years equivalent work experience.
• Certifications in ITIL

Knowledge & Experience
• 10 years direct experience managing applications and/or systems management.
• Proven experience in overseeing the direction, development, and implementation of software solutions.
• Direct, hands-on experience with automated software management tools.
• Strong knowledge of system and software quality assurance best practices and methodologies.
• Extensive experience with core software applications, including Navision, Dynamics 365, Hyperion, AVID, Coupa, Concur, MuleSoft and others.
• Technically fluent in programming languages, including PowerShell, c++, SQL, SSRS, SSIS, SQL Server, .net framework, MS Dynamics GP and ERP software Tables.
• Working knowledge of network and PC operating systems, including Windows 10, Windows Server, and SQL.
• Working knowledge of current network hardware, protocols, and standards.
• Good project management skills and/or substantial exposure to project-based work structures.
• Excellent understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.

Personal Attributes
• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Strong customer-service orientation.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to conduct research into application issues and products.
• Highly self-motivated and directed.
• Keen attention to detail.
• Ability to effectively prioritise and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.


Work Conditions

• Occasional evening and weekend work to meet deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required for the purpose of offsite software and system applications management.

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