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Operational Excellence Director

  • 19193
  • Miami, FL, United States
  • Kitchens Corporate
  • Regular Salary Employee
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Operational Excellence Manager 
Location: Miami, FL 

Salary: $60,000 -$70,000 

Who You’ll Work For

REEF’s mission is to connect the world to your block. 

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.

Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way. 

What You’ll Do

The Ops Excellence Manager will evaluate and make improvements to business processes. You will work across different functional areas across all the different business verticals within REEF. As Ops Excellence Manager you will ensure the efficiency of business operations and create and implement changes or improvements as needed. You will generate documentation of existing processes and suggest improvements, forecast expected results of process changes, analyze implemented changes and make further adjustments to workflow, schedules or other processes as required. As a Ops Excellence Manager you will present their findings and suggested improvements to incorporate change in the analyzed business processes. You will work with the Corporate Operational Excellence Office to optimize operational efficiencies through continuous improvements and reduce spending, fueling value creation and business growth.

  • Identify business process challenges by analyzing process data and metrics.
  • Facilitate teams to critically review current processes for effectiveness, quality and simplification.
  • Develop and implement process solutions to improve operational efficiency.
  • Develop process workflow and design in compliance with regulatory requirements.
  • Provide training programs on new processes as needed.
  • Monitor and measure the benefits of post process implementation to ensure product quality, efficiency, and improvement.
  • Identify risks and issues in business processes and systems.
  • Identify and analyze business processes to be improved.
  • Lead a team that will be responsible for process assessments, and process design and redesign.
  • Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements.
  • Prepare business process reports for management and customers.
  • Maintain and update all the process related reports for reference purposes.
  • Develop in-depth knowledge of the organization’s business lines and products.
  • Assist in promoting the implementation of best practices.
  • Recommend innovative business and technical solutions to improve operational effectiveness.

What We Want From You:

The ideal candidate will have analytical, communication and organizational skills that are key for the role of a Ops Excellence Manager. The candidate must possess strong written and oral communication abilities, as they will be responsible for creating documents, interacting with managerial staff and training employees as needed. The candidate should be a detail-oriented problem-solver who is able to employ leadership, critical thinking and time management skills and can work effectively both independently and in teams. They should be familiar with all phases of project management, be able to work with people of diverse backgrounds, understand quality control concepts and develop creative and innovative ways to improve business processes. Beyond these abilities and characteristics, the Ops Excellence Manager should also possess the following skills:

  • Must have restaurant management experience.
  • Lead all communications to the operations organization
  • Knowledge of diverse business processes in a wide range of industries.
  • Develop and design documents including training manuals, process outlines, flowcharts and implementation procedures.
  • Monitor internal controls and make recommendations as needed.
  • Coordinate teams and train staff.
  • Reduce process errors, improve process results and save costs.
  • Bachelor’s degree in related field
  • 4-8 years of Process development, Improvement Experience, Six Sigma or LEAN certification preferred.
  • 4-8 years of Project Management experience

What We’ll Provide

Medical
Dental
Vision

Life and Disability 
401K
Paid Time Off (PTO)

PHYSICAL DEMANDS: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.
  • Work is performed in a professional office environment.

WORKING CONDITIONS: 
Work is performed indoors for extended periods of time including up to the entire duration of shift.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. 

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We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in REEF’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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