Operations Manager Parking

  • 13653
  • Edmonton, Alberta, Canada
  • Parking Management
  • Regular Salary Employee

Operations Manager

Location: Edmonton, AB

Who You’ll Work For  

REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 5,000 locations and a team that’s over 18,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America. By connecting the world to your block, we’re making the place you live, the place you love to be.

What You’ll Do 

You'll flex your leadership muscles to manage end-to-end operational activities for REEF Parking. While working in conjunction with the Operations Manager, you'll be a right arm who bridges communication gaps and permeates goals and expectations throughout the department. 

Build, Measure, & Enhance Teams
• Drive the attainment of key performance indicators, including service-level agreements, quality, productivity/efficiency, and reliability objectives while taking corrective action as needed
• Conduct regular one-on-one and team meetings, performance reviews, and other checkpoints to provide coaching and keep a pulse on the team
• Facilitate human resources operations and functions by executing hiring and onboarding processes as well as approving and submitting team members' payroll information

Act as an Employee Resource 
• Provide daily motivation and recognition to team members and create an environment of empowerment and engagement
• Answer team member challenges by answering questions, guiding them through difficult issues, diffusing angry customers, and/or handling escalations 

Align and Attain Organizational Goals 
• Interface with internal departments, including workforce management, business analytics, training, and quality assurance, to meet organizational goals
• Solve problems and identify methods to improve operational inefficiencies
• Provide communication to inform representatives of new information about products, procedures, customer needs, and company-related issues   

What We Want From You
• Previous leadership success in a high-volume, fast-paced  customer environment
• Proven ability to coach, mentor, and train employees
• Superior interpersonal, verbal, and written communication skills

2+ years of management experience preferred

What We’ll Provide




Life and Disability

Paid Time Off (PTO)


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Frequently operate small office equipment such as a computer, calculator, and copier/printer
• Will remain in seated position for extended periods of time

• Work is performed indoors and outdoors for extended periods of time, including up to the entire duration of shift.







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