Operations Supervisor

  • Los Angeles, California, United States
  • PaaS Field
  • Hourly- Full-Time

Who You’ll Work For

REEF’s mission is to connect the world to your block. 

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.

Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

What You’ll Do

Operations Supervisors are always at the center of the action.  They are relentlessly seeking to support their team to deliver on our customer promises.  They have a continuous improvement mindset – always looking to enhance processes.  The work is dynamic on a day to day basis, with the need to serve a variety of customers and work within different operating models.  An Operations Supervisor must create and foster a positive work environment where team members are valued and coached to improve. The Operations Supervisors must be able to overcome constant change and communicate effectively with team members, and customer service center staff in a respectful and clear manner.  

Primary Duties and Responsibilities

  • Start and End of Shift excellence to ensure fast start and clean hand-offs
  • Motivate the team to exceed customer expectations
  • Provide feedback to team members on following expectations and coaching for improvement
  • Route pick up list for drivers
  • Adjust route as needed
  • Appointment time changes
  • Print out schedule for drivers
  • Make sure delivery staff receives schedule for their initial start time and any subsequent changes.
  • Look for any alerts that may affect the schedule and deliveries (Traffic, Weather alerts etc...)
  • Report ebike or delivery vehicle maintenance needs accordingly.
  • Receive, review and distribute inspection reports concerning the fleet.

Foster Customer Service, Success, & Standards

  • Ensure professionalism and courtesy when interfacing with customers – while maintaining the notable CDC-regulated 6-feet rule to complete the order delivery process
  • Initiate, coordinate, and enforce operational policies and procedures while maintaining healthy, safety, and hygiene standards and regulations 
  • Ensure the team is focused on Safety & Security, Quality, Cost and People key metrics

Receive & Retrieve Orders

  • Receive orders and process requests via an online ordering system and work side-by-side with associates, and management team to ensure order accuracy and compliance
  • Retrieve and prepare orders – checking for accuracy – by pulling materials and packaging inventory as each customer submits requests
  • Maintain order freshness by following strict hygiene and food safety guidelines and working against tight deadlines
  • Deduce and interpret critical order details to ensure accuracy
  • Lead by example the policies and practices expected by the team

What We Want From You:

  • Must have experience supervising or giving and receiving feedback to improve or ensure compliance to procedures and processes
  • Must be able to communicate clearly and effectively with all team members
  • Must be able to deal with conflict
  • Must have ability to motivate others
  • Courier/delivery experience a plus
  • Comfortable working outside
  • Ability to lift 50 pounds (this is a delivery service; will need to lift throughout the day)

PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Occasionally move around the property by walking for extended periods of time.
  • Frequently operate small office equipment such as cash register, calculator, copier/printer

WORKING CONDITIONS:

  • Work is performed in outdoor environments.
  • Employees are subject to environmental conditions including extreme heat and cold weather.
  • Protection from weather conditions may be provided, but not necessarily from temperature changes. 

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.