Parking Area Manager
Oakland, California, United States
Salary range: $65k-70k
Who You’ll Work For:
REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 5,000 locations and a team that’s over 18,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America. By connecting the world to your block, we’re making the place you live, the place you love to be.
What You’ll Do:
The Area Parking Manager reports to the Senior Operations Manager. This position is responsible for managing a portfolio of locations in the Denver area to ensure the locations results are aligned with Annual Operation Plans. The position will manage supervisory staff to ensure adherence to proper operations, Policies and Procedures, and to achieve the highest level of customer and client satisfaction and retention.
Primary Duties and Responsibilities
- Direct Contact w/Client Subordinate: Maintain regular communication w/ the client group. Responding and managing client requests and/or issues in a timely fashion to ensure resolution and client satisfaction.
LL Report Accuracy: Responsible for ensuring that landlord reports are completely accurately
Retention: Responsible for efforts to retain our existing customers and/or clients
Marketing: Responsible for doing rates surveys, and marketing the locations to maximize revenue.
Merchant Validations: Responsible for overseeing the merchant validation program and ensure adherence to the Validation Revenue Policy and Procedure
Daily Revenue: Responsible for the processing of daily revenue of attended or unattended facilities in accordance with the Daily Revenue Policy and Procedure
Daily Audit Procedures: Responsible for providing daily lot audit reports to Operations Manager
Loss Prevention: Responsible for following up on access cards and permits that are not returned to the company
Location Assessments: Review lot performance based on Revenue Analysis, and Profit & Loss Reports. Ensure the financial performance of each lot reflects company goals and objectives. Responsible for monitoring lot volume trends, customer mix, and overall activity through analysis of space surveys and regular site visits
Appearance: Responsible for regularly visiting and assessing the physical condition including landscaping, signage, surface and lighting, etc. of the lots. Ensuring they are safe and operating at the company’s standards, eliminating any deficiencies within the garage/lot operations
Hire Front-Line Staff: Responsible for the recruitment and selection process of front-line staff including identifying a need, interviewing candidates, and training/on-boarding utilizing the HR department when necessary with staffing needs
Employee Management: Responsible for ensuring staff are following correct policy and procedures. Facilitates staff progressive disciplinary action system, including issuing of verbal and/or written warnings as well as other steps up to dismissal proceedings. Creates and maintains a monthly schedule for employees. Responsible for new hire orientation training, completion of new hire paperwork, and issuing of uniforms
Open/Close Lots: Acts as the liaison between the contractors, maintenance department, equipment suppliers, Landlord/Property Manager, and senior ops manager during site set-up or site closing
Management of other Managers: Responsible for overseeing several other Managers to make sure that they are performing as expected including meeting set goals and policies/procedures
Claims Management: Responsible for tracking and managing of damage claims
Administration: Responsible for day to day administrative duties including emails, faxes and internal correspondence. i.e. Outlook, Microsoft Suite
- All other duties as assigned
What We Want From You:
- Experience managing and training other employees with front-line supervisory responsibilities.
- Experience managing other management/supervisory level employees
- Experience managing multiple ongoing projects (repairs, installations, construction etc.)
- Parking management experience preferred
- Client relationship management experience
What We’ll Provide
- Life and Disability
- Paid Time Off (PTO)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.
- Work is performed in a professional office environment.
- Work is performed indoors for extended periods of time including up to the entire duration of shift.
REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.