Pre-Collector - Event Staff

  • Louisville, Kentucky, United States
  • Parking Field
  • Hourly Part-Time

Who You’ll Work For

REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 5,000 locations and a team that’s over 18,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America. By connecting the world to your block, we’re making the place you live, the place you love to be.

POSITION OVERVIEW:

A pre-collector performs a variety of tasks to ensure all events are ran in a smooth manner in our parking facilities, while delivering service that exceeds our customer/client expectations. Depending on the needs of the event location the pre-collector will provide excellent customer service including assisting with entry/exit transactions for customers and providing directions to, through or from the facility.

PRINCIPAL DUTIES (ESSENTIAL FUNCTIONS):

  • Provide friendly and timely customer service as directed by Event Manager.
  • Attend to and follow through with any needs the Event Manager has deemed necessary based on the needs of each specific event.
  • Conduct oneself in a professional manner in all conversations.
  • Accurately accept payments for event pre-collects, money handling.
  • Efficiently and accurately operate provided technology (i.e. tablets, smart phones, gate equipment) as directed by Event Manager. Training will be provided.
  • Standing in same area for 3 or more hours.
  • Providing essential event needs in variable weather conditions.
  • Arrive to work and operate in business casual attire.
  • Arrive to specified locations prior to start time to prepare for successful customer service.
  • Have general knowledge of the events taking place.
  • Be ready to call on the Event Manager when faced with a challenging situation/customer.
  • What We Want From You:

    •   At least 18 years of age
    •   Excellent customer service and communication skills
    •   Ability to verbally communicate with guests
    •   Previous customer service experience, preferred

    PHYSICAL DEMANDS:

    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
    • Occasionally move around the property by walking for extended periods of time.
    • Frequently operate small office equipment such as cash register, calculator, copier/printer
    • Will remain in seated position for extended periods of time.

    WORKING CONDITIONS:

    • Work is performed in indoor as well as outdoor environments.
    • Employees are subject to environmental conditions including extreme heat and cold weather.
    • Protection from weather conditions may be provided, but not necessarily from temperature changes. 

    REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

     

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