Schedule: Full-time, Monday - Friday 3pm-11:30pm, PST
Standard work schedule 3pm-11:30pm PST: Monday to Friday, including Statutory Holidays. Incumbent on occasion may be scheduled to work outside standard work schedule including Early Mornings, Late Evenings and Graveyard shifts
Who You’ll Work For
REEF’s mission is to connect the world to your block. We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences. With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America. Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.
What You’ll Do
Quality Service Coordinators (QSC) are integral members of our Customer Experience team, helping ensure REEF consumers receive the most proficient and best service possible. The primary role of QSCs is as a Customer Experience Representative (CXR), handling calls, emails, SMS and chat interactions from REEF customers and partners across North America and Europe with professionalism and efficiency. QSCs also act as the on-shift subject-matter expert and escalation contact. QSCs answer questions from lesser-experienced CXRs who need help to resolve transactions and accept supervisor call transfers to de-escalate and solve caller inquiries. As needed, QSCs handle administrative duties related to their assigned business verticals, including workflow form approvals and other high-complexity work.
This is a permanent work-from-home position.
Operate with Speed, Agility and Accuracy
Champion Customer Success
What We Want from You
What We’ll Provide
Life and Disability
Paid Time Off (PTO)
Career pathing and advancement opportunities
Computer, monitor, keyboard, and full training for REEF systems
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Work is performed indoors in a seated position at a desk for extended periods of time including up to the entire duration of a shift.