Quality Service Coordinator - Remote - Saturday - Wednesday 3pm-11:30pm, PST

  • Remote
  • 14268 South Maple Lane Court, Caufield, Oregon City, Oregon, United States, 97045
  • Shared Services Field
  • Canadian-Hourly- Full Time

Schedule: Full-time, Saturday - Wednesday 3pm-11:30pm PST


Who You’ll Work For

REEF’s mission is to connect the world to your block. We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences. With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America. Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

What You’ll Do

As part of our rapidly-growing team of Customer Experience Representatives, you’ll handle calls, emails, SMS and chat interactions from REEF customers and partners across North America and Europe with professionalism and efficiency.

This is a permanent work-from-home position.

Operate with Speed, Agility and Accuracy

Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment

Toggle between multiple REEF systems and databases to look up information, update records, and log key details about customer interactions

Maintain attention to detail and accuracy in both verbal (phone) and textual (email, chat, and SMS) communications

Champion Customer Success

Foster customer success by efficiently resolving customer inquiries and complaints

Demonstrate empathy and excellent listening skills

Embrace performance-based targets and call monitoring/recording

What We Want from You

High school diploma or equivalent certification

Previous experience in a high-volume, fast-paced environment

A strong work ethic and reliability with professionalism and poise

Superior interpersonal, verbal, and written communication skills

Maintain attention to detail while performing repetitive tasks

Ability to work from a seated position at a desk and talk on the phone for 8 hours a day

Designated workspace at home, with a reliable high-speed internet connection

A knowledge of contact center policies and software, including CRM, phone systems, etc. is an asset but is not required

Hourly premium paid for bilingual English/French, English/Spanish, English/Basque, English/Catalan. Language fluency test required to qualify for premium.

What We’ll Provide

Guaranteed hours and permanent working schedule

Career-pathing and advancement opportunities

Computer, monitor, keyboard, and full training for REEF systems

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.

Work is performed indoors in a seated position at a desk for extended periods of time including up to the entire duration of a shift.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.