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Senior Account Manager

  • 15163
  • Calgary, Alberta, Canada
  • Parking Management
  • Regular Salary Employee


Who You’ll Work For

REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 5,000 locations and a team that’s over 15,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America. By connecting the world to your block, we’re making the place you live, the place you love to be.

What You’ll Do

The position of Senior Account Manager reports directly to City Manager. This position is responsible for the coordination of all operations staff to ensure adherence to Impark’s operation policies and procedures, contributes to the successful achievement of the annual operating plan and to successfully manage client relationships to ensure client retention.


  •  Direct Contact w/Client Dec. Maker: Maintain regular communication with client and responding to requests and/or issues in a timely fashion to ensure client satisfaction.
  • Direct Contact w/Client Subordinate: Respond and handle client requests and/or issues in a timely fashion to ensure client satisfaction.
  • New Business Development: Responsible for searching new business opportunities.
  • Retention: Responsible for retaining our existing customers and/or clients.
  • Loss Prevention: Responsible for ensuring staff is following correct policy and procedures for eliminating the factors causing deficiencies and potential revenue loss.
  • Union Management: Responsible for liaising with the Union Business Representatives as well as attending grievance meetings.
  • Recruitment: Responsible for the recruitment and selection process for all staff positions including job posting advertisements, adhering to the collective agreements where applicable, and liaising with the Human Resource Department.
  • Promote: Responsible for performing personnel reviews and appraisals as required.
  • Training: Responsible for the delivery of new hire orientation training, completion of new hire paperwork, and issuing of uniforms.
  • Formal Discipline: Responsible for staff disciplinary action, including issuing of written warnings.
  • Terminations: Responsible for monitoring and follow up action on staff discipline and participating in dismissal proceedings.
  • Open/Close Locations: Responsible for liaising with contractors, maintenance department, equipment suppliers and Landlord/Property Manager during site set-up or site closing.
  •  Renewals: Responsible for handling renegotiations of existing contracts.
  • CMS Management: Responsible for updating and maintaining contract records with in the contract management system
  • Location Appearance: Responsible for regular reviews of lots physical condition including landscaping, signage, surface and lighting etc. to ensure they are safe and operating at company’s standards.
  • Administration: Responsible for day to day administrative duties including emails, faxes and internal correspondence.
  • Rate/Customer Mix Management: Responsible for monitoring lot volume trends, customer mix, and overall activity through analysis of space surveys and regular site visits.
  •  Equipment Procurement: Responsible for providing to staff members all equipment and tools necessary to be able to perform their duties in the safest manner.
  • Claims Management: Responsible for tracking and managing of damage claims.


  • Education: Bachelor’s Degree: Business Administration preferred

  • Experience:
    • 7 years Client retention and/or business development experience
    • 5 years managing and training other employees with front-line supervisory responsibilities.
    • Parking management or property management experience preferred.
    • Ability to successfully manage and train other employees.
    • Strong computer skills required, including MS Word, Excel, and PowerPoint.
    • Superior communication and interpersonal skills, both written and verbal.
    • Ability to work independently, in a team, and meet deadlines.
    • Strong analytical skills with an ability to balance multiple projects in a fast paced environment.
    • Valid driver’s license, access to own vehicle, and clean driving record.
    • Ability to develop effective working relationships with internal and external parties.

What We’ll Provide

RRSP Matching program
Personal Absence Days (PAD)


  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Occasionally move around the property by walking for extended periods of
  • Frequently operate small office equipment such as cash register, calculator, copier/printer
  • Will remain in seated position for extended periods 


  • Work is performed in indoor as well as outdoor environments.
  • Employees are subject to environmental conditions including extreme heat and cold weather.
  • Protection from weather conditions may be provided, but not necessarily from temperature changes. 

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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