Senior Manager of Enterprise Brands Operational Exccellence

  • Dallas, Texas, United States
  • Retail Corporate
  • Full-Time

Who You’ll Work For

REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 5,000 locations and a team that’s over 18,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America. By connecting the world to your block, we’re making the place you live, the place you love to be.

What You’ll Do

The Operations Excellence Manager identifies and communicates best practices across all operations divisions and channels to develop and drive consistency in work processes and benchmarking standards of performance of Operations leaders for continuous, acting as the key driver in developing and implementing a culture of continuous improvement.

Primary Duties and Responsibilities

  • Assist in defining Reef PaaS Operations strategy and lead efforts to ramp up technology; and provide business process and system support to the Operations and act as lead for company internal initiatives.
  • Providing leadership, direction and day-to-day support that is critical to ensuring compliance to regulatory, internal and customer food safety and quality requirements.
  • Ensuring facilities remain up to date and compliant with Food Safety Plans including ensuring annual analysis, update-to-date rules and continued training, as needed.
  • Responsible for regulatory audits as necessary.
  • Trending audit gaps and prioritizing facility needs based on common trends.
  • Determining resources needed at vessels and communicating up to Operations Support Director and City Directors.
  • Assisting in root cause analysis and corrective actions as necessary.
  • Aligning with responsible manager or director to ensure internal audit programs are effective and performed at a level to ensure compliance with current REEF PaaS Quality Policies and Procedures.
  • Assisting in preparing training materials for employee and management training with respect to GMP’s, Allergens, Food Safety Plans, Hazard Analysis, Bio Security, recordkeeping, etc.
  • Maintaining technical competency and remaining current in changes in technology and in the industry.
  • Completing and maintaining all required paperwork, records, documents, etc.
  • Following and complying with all safety and work rules and regulations.
  • Analyze weekly/monthly product/process cost statements & conduct cost reviews. Examine profitability trends over product/process life cycle & compare with estimates.
  • Conduct plant level studies in cost management techniques for productivity enhancement & process improvement.
  • Provide analytical inputs to Operations Head on revenues, capacity utilization, costs and profitability for planning.
  • Devise & implement measurement tool for monitoring performance with respect to the business plan
  • Responsible to lead the change process by working closely with the Site Head and the rest of Site Leadership Team
  • Optimizing available resources through capacity planning and continuous improvement to maximize productivity
  • Leading, training & monitoring the performance of team members to ensure efficiency in service operations and meeting of individual & group targets.
  • Timely and accurate completion of duties.
  • Travel for work, from 50% up to 75% of the time through the NY metropolitan area including Long Island and White Plains


What We Want From You

  • BA/BS degree in Mechanical Engineering, Process Engineering or a related field
  • Experience working closely with your team in an ever-changing, rapid growth environment with tight deadlines
  • Strong interpersonal skills – ability to build relationships, lead a team, manage employees, and create a hard-working and fun workplace
  • Excellent organization and time management skills


What We’ll Provide 

  • Medical 
  • Dental 
  • Vision 
  • Life and Disability 
  • 401K 
  • Paid Time Off (PTO) 



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.



Work is performed indoors/outdoors for extended periods of time including up to the entire duration of shift.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.


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