Text, Logo, Trademark, Symbol, Alphabet, Face

Senior Operations Manager

  • 14231
  • Atlanta, Georgia, United States
  • Parking Management
  • Regular Salary Employee

Senior Operations Manager

Location: Atlanta, GA


Who You’ll Work For

REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 5,000 locations and a team that’s over 18,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America. By connecting the world to your block, we’re making the place you live, the place you love to be.

What You’ll Do

  • The Senior Operations Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client’s expectations. The Senior Operations Manager is responsible for all aspects of operating a large or complex parking facility including: staff management, revenue control, safety, and client relations.
  • Responsible for the supervision of location staff including: delegating, coaching, developing, monitoring performance, and ensuring compliance with all company standards.
  • Recruit, select, and train new employees; develop onboarding plan for new employees to ensure success
  • Act as the main point of contact to client or Property Manager; attend location meetings as appropriate, and respond to client requests in order to develop and maintain a good working relationship
  • Monitor maintenance of the facility and associated premises to ensure quality and timely completion
  • Manage ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness
  • Review profit and loss statements, adjustments, and variance reports on a monthly basis; make adjustments as necessary to achieve budget goals
  • Prepare daily, weekly, and monthly operating reports as required
  • Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests
  • Immediately respond to reports of accidents or safety concerns
  • Communicate professionally at all times with guests, client, and teammates
  • Other duties as assigned
  • Excellent written and oral communication skills
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)

What We Want From You

  • At least 18 years of age
  • Experience in account management and revenue collection
  • Previous supervisory experience
  • Previous experience in the parking industry, preferred

What We’ll Provide

  • Medical
  • Dental
  • Vision
  • Life and Disability
  • 401K
  • Paid Time Off (PTO)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.
  • Work is performed in a professional office environment.

Work is performed outdoors for extended periods of time including up to the entire duration of shift.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Apply Today!

+ Add another education

Not You?

Thank you

Not Ready to apply yet?

Not You?

Thank you for joining the REEF Talent Network!