Site Manager

  • Toronto, Ontario, Canada
  • Parking Management
  • Full-Time

Site Manager

Toronto, ON

 

REEF is currently looking for a Site Manager to work at our DOWNTOWN TORONTO location.

Position:   Site Manager- Full-time - Permanent

Location:    Various Locations- Downtown Toronto

Start Date: September 1st, 2021

End date: N/A

Shift: Monday – Friday / 9:00am – 5:00pm

**Changes may be made to this schedule are subject to operational requirements.

 

 

Who You’ll Work For

REEF’s mission is to connect the world to your block.

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.

Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

 

What You’ll Do:

  • Overseeing all administrative and operation functions for a large high-profile facility including monthly parking, client relationship, facility maintenance, scheduling and hiring of staff, and ensuring all operations policies and procedures are adhered to.
  • Maintain regular communication with client and responding to requests and/or issues in a timely manner to ensure client satisfaction.
  • Ensuring that landlord reports are accurate.
  • Retaining our existing customer and/or clients.
  • Review of lots performances based on Revenue Analysis, and Profit & Lost Reports. Ensure the financial performance of each lots reflect company goals and objectives.
  • Card access auditing to ensure operations is properly locking out unpaid accounts, including following up on unreturned access cards, and decals not on file.
  • Providing daily lot audit reports to Operations Manager.
  • Ensuring staff are following correct policy and procedures.
  • Elimination the factors causing deficiencies.
  • Internal job posting advertisements and adhering to the collective agreement.
  • Assist in the management staff selection process liaising with the Human Resources Department.
  • Liaising with the Union Business Representatives as well as attending grievance meetings.
  • Monitoring and follow up action on staff discipline (i.e. issuing written warnings, performance reviews, etc.) and participation in dismissal proceedings.
  • New hire orientation training, completion of new hire paperwork and issuing of uniforms.
  • Scheduling of frontline staff including maintaining and updating monthly schedule.
  • Liaising with contractors, maintenance department, equipment supplier and Landlord/Property Manager during site set-up or site closing.
  • Overseeing the sale of month parking permits and ensure adherence to Monthly Parking Revenue Policy and Procedure.
  • Initiating and following up on customer requests and issues while maintaining a business relationship with each sites landlord and/or Property Manager
  • Tracking and managing of incident report/damage claims as well as corresponding with customers regarding safety and liability.
  • Regular review of lots physical condition including landscaping, signage, surface and lighting etc.
  • Day-today administrative duties including emails, fax, internal correspondence.
  • Processing daily revenue of attended or unattended facilities in accordance with the Daily Revenue Policy and Procedure.
  • Ensuring all equipment is functioning properly to ensure facility safety and maintaining proper revenue control.
  • Inspecting lots on a regular basis to ensure they are safe and operating at company’s standards.

EDUCATION:

  • Bachelor’s degree – Business Administration (preferred area of study).

PROFESSIONAL/RELATED EXPERIENCE:

  • 2+ years’ experience managing and training frontline employees.
  • 2+ years parking management or similar service industry experience.

SKILLS:

  • Ability to successfully manage and train employees.
  • Strong computer skills required, including MS Office, Outlook, etc.
  • Superior communication and interpersonal skills, both written and verbal.
  • Ability to work independently, in a team and meet deadlines.
  • Ability to develop effective working relationships with internal and external parties.

 

PHYSICAL DEMANDS:

  • Work is performed indoors, including walking, sitting and standing for an extended period of time including up to the entire duration of the shift.

WORKING CONDITIONS:

  • Work is performed indoors or outdoors for extended periods of time including up to the entire duration of shift.

 

 

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.